Angela Gilliam

• Maintained positive relationships with customers to promote continued business opportunities.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Communicated regularly with dispatcher for delivery route details and changes.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Completed daily pre- and post-trip vehicle inspections.
• Processed payments, made change, and provided receipts.
• Processed customer payments and kept accurate financial records.
• Created pricing schedules and determined discount rates.
• Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
• Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Communicated product quality and market comparisons by creating sales presentations.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Drove sales by developing multi-million dollar contract sales.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Prepared sales presentations for clients showing success and credibility of products.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Facilitated business by implementing practical networking techniques.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Organized promotional events and interacted with community to increase sales volume.

Called from both lists of past customers, past quoted individuals, and completed generated lists of local residents, to collet information to give them current quotes on auto, home and life insurance. Worked with the licensed agents to prepare the quotes, completing paperwork and files for new customers, filed new filed and pulled filed for existing customers as needed for the agents.

• Approached prospective clients through cold calling and emails to meet sales targets.
• Presented new and additional products and services to existing customers.
• Negotiated contracts and handled paperwork such as invoices and orders.
• Used targeted questioning strategies to discover insight on prospect needs and requirements.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained excellent attendance record, consistently arriving to work on time.
• Carried out day-day-day duties accurately and efficiently.

• Approached prospective clients through cold calling and emails to meet sales targets.
• Used targeted questioning strategies to discover insight on prospect needs and requirements.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Used Microsoft Word and other software tools to create documents and other communications.
• Carried out day-day-day duties accurately and efficiently.
• Maintained excellent attendance record, consistently arriving to work on time.

• Handled fast paced outbound and inbound calls daily with goal of collecting owed debt.
• Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Trained new team members on scripts, company services and collection strategies.
• Achieved performance goals on consistent basis.
• Processed payments and applied to customer balances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained high volume of calls and met demands of busy and productive group.

• Negotiated prices for products and freights to decrease overall costs
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Liaised between account holders and various departments.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Resolved concerns with products or services to help with retention and drive sales.
• Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Described product highlights and benefits to help guide purchasing decisions.
• Recorded product or service failure complaints and notified appropriate departments.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Reduced employee turnover with hands-on leadership and coaching.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Performed routine data entry or document management.
• Wrote, reviewed and submitted reports per week for department records.
• Stayed up-to-date on each callstate’s laws and licensing requirements to complete accurate and efficient reviews.