Angela Glass

I Graduated from massage therapy collage back in May 2025.

• Provided therapeutic massage treatments to clients based on individual needs.
• Maintained cleanliness and organization of massage therapy rooms and supplies.
• Assisted licensed therapists in preparing treatment areas and equipment.
• Educated clients on self-care techniques and post-treatment recommendations.
• Collaborated with team members to ensure client comfort and satisfaction.
• Documented client treatment plans and feedback accurately for future reference.
• Adhered to HIPPA guidelines when handling confidential patient information.
• Engaged in ongoing communication with clients to understand their preferences.
• Participated in training sessions to enhance knowledge of massage techniques.
• Observed all safety protocols while performing massage services in accordance with state laws.
• Assisted in the development of client treatment plans based on their individual needs.
• Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
• Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.

Receptionist at Mercy Neuroscience Clinic. I was responsible for patient check-ins, scheduling appointments, answering phone calls and transferring patients to the correct departments while providing excellent customer service to ensure a positive patient experience. In addition to the standard tasks in my role, I additionally:

*collected and processed Co-payments and outstanding balances

*Obtained Office visit authorization

*Handle request for medical records for patients

I worked as a cashier and in concessions, selling tickets and food to customers. I also helped with ushering, which involved cleaning movie theaters in between showings, and ensuring the rest of the theater was clean and tidy. Additionally, I assisted with restoking supplies and inventory management. these experiences taught me how to provide excellent customer service, handle transactions and maintain a clean and organized environment.

• Greeted customers and answered any questions they had about store's products and services.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Worked closely with front-end staff to assist customers.
• Built and maintained productive relationships with employees.
• Trained new team members in cash register operation and customer service skills.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Maintained work area and kept cash drawer organized for optimal efficiency.
• Processed customer payments quickly and returned exact change and receipts.
• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Optimized checkout efficiency by prioritizing tasks and managing time effectively during peak hours.