Angela Glenn

Team Leader

GM Financial

Huntersville, North Carolina

05.2000 - Current

Collaborated with management to develop strategic business initiatives and plans.
Led cross-functional teams to enhance operational efficiency and service delivery.
Conducted regular team meetings to address challenges and streamline workflows.
Mentored junior staff, providing guidance on best practices and company policies.
Analyzed performance metrics to identify improvement opportunities in processes.
Implemented training programs to ensure team compliance with industry standards.
Maintained a positive work environment that promoted collaboration between team members.
Offered training and support to keep team members motivated and working toward objectives.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Participated in regular meetings with senior leadership to provide updates on team progress.
Monitored daily workflow to ensure adherence to established policies and procedures.
Established clear expectations for employees, providing guidance when needed.
Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Conducted regular performance reviews to assess individual team member progress.
Collaborated with other departments to ensure alignment of goals across teams.
Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Established clear team goals aligned with company objectives, tracking progress regularly.
Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Led a team of 13 individuals in achieving quarterly sales targets, exceeding goals.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Identified needs of customers promptly and efficiently.