Angela Goldsmith
Mesa,AZ
Summary
Experienced commercial loan administrator with expertise in loan documentation, covenant monitoring, and regulatory compliance. Known for attention to detail, accurate servicing, and clear communication across lending teams and customers. Experienced commercial loan administrator with a strong background in regulatory compliance, banking operations, and customer relationship management. Known for accuracy, problem solving, and process improvement across complex loan and branch processes.
Overview
36
36
years of professional experience
Work History
Sr. Commercial Loan Administrator II
Sunflower Bank N.A.
Phoenix, AZ
08.2020 - Current
- Administered commercial loan documentation for Sunflower Bank lending teams.
- Reviewed loan packages for accuracy, completeness, and policy compliance.
- Coordinated closings with lenders, borrowers, and internal banking partners.
- Prepared booking instructions for commercial loans and renewals.
- Maintained credit files, collateral records, and servicing documents.
- Monitored covenant requirements and tracked exception documentation.
- Resolved loan servicing requests and borrower account questions.
- Supported commercial bankers with payoff, extension, and modification processing.
- Maintained accurate records of all loan accounts in accordance with bank policies and procedures.
- Identified opportunities for process improvement through analysis of existing procedures.
- Provided customer service by responding to inquiries from borrowers regarding their loans.
- Developed relationships with customers through regular communication regarding their accounts.
- Performed periodic audits on existing loans to ensure compliance with regulations.
Teller SVM2 Branch Manager BBG-BA/RA
Wells Fargo Bank N.A.
Phoenix, AZ
10.2007 - 08.2020
- Processed customer deposits, withdrawals, and payments following Wells Fargo Bank branch procedures.
- Balanced cash drawer and verified transactions for retail banking accuracy.
- Counted currency, checks, and coin during daily teller operations.
- Resolved customer account questions with clear service and professionalism.
- Referred banking products and services to support branch relationship goals.
- Followed security procedures for cash handling and customer authentication.
- Maintained compliance with Wells Fargo policies and federal banking regulations.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Trained employees on cash drawer operation.
- Assisted customers in opening new accounts and completing required paperwork.
- Processed wire transfers for customers both domestically and internationally.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Managed retail branch operations under Wells Fargo risk and compliance standards.
- Coached bankers and tellers on customer service and sales behaviors.
- Reviewed branch controls for cash handling, security, and regulatory compliance.
- Conducted regular performance reviews for all employees in the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Property & Casualty Insurance Agent
Cal-Surance Associates
Orange, CA
01.1991 - 01.2007
- Reviewed insurance applications and assessed risk for policy acceptance.
- Analyzed financial records, loss history, and coverage details for underwriting decisions.
- Applied underwriting guidelines to evaluate complex commercial and personal accounts.
- Collaborated with agents, brokers, and clients to clarify submission requirements.
- Prepared policy quotes, renewals, and endorsements using underwriting systems.
- Documented underwriting files and maintained accurate compliance records.
- Recommended coverage terms and pricing based on employer risk standards.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
Education
Associate of Science - Banking Small Business Management
Southern California College of Business
Anahein06-1996
Computer Classes
Egghead University
AnaheimSkills
- Banking operations & Regulatory Compliance
- Customer relationship management
- Problem solving & decision making
- Process improvement
- Continuous learning mindset
- Professionalism and integrity
Timeline
Sr. Commercial Loan Administrator II
Sunflower Bank N.A.
08.2020 - Current
Teller SVM2 Branch Manager BBG-BA/RA
Wells Fargo Bank N.A.
10.2007 - 08.2020
Property & Casualty Insurance Agent
Cal-Surance Associates
01.1991 - 01.2007
Associate of Science - Banking Small Business Management
Southern California College of Business
Computer Classes
Egghead University