Angela Goodwin
Battletown,KY
Summary
Accomplished Bakery Manager at Panera Bread, adept in enhancing operational efficiency and team performance through expert staff training and inventory management. Demonstrated ability to foster significant cost savings and elevate customer satisfaction, leveraging skills in order management and relationship building. Proven track record in implementing effective sanitation procedures and waste reduction strategies, ensuring top-quality service and product presentation. Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over 7 years of experience in baking bread and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards.
Overview
15
15
years of professional experience
Work History
Bakery Manager
Panera Bread
12.2017 - Current
- Recruited,Maintained clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Established performance metrics to evaluate staff productivity accurately while identifying areas for improvement or additional training needs.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Improved bakery layout for better flow and customer experience, leading to shorter wait times and higher satisfaction ratings.
- Fostered team environment that encouraged skill development, leading to improved product consistency and staff morale.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cleaning Contractor
Winn Company
08.2009 - 08.2016
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Upheld a professional appearance at all times while representing the company on job sites.
- Streamlined cleaning processes for increased productivity and cost savings.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Assisted in training new employees on company policies, procedures, and best practices for optimal performance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided assistance to other staff members with cleaning of difficult areas.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Supervised supplies in inventory and submitted reorder requests.
Education
GED -
Meade County High School
Brandenburg, KY05.2001
Skills
- Order Management
- Employee Scheduling
- Supply Ordering
- Food management experience
- Bakery Operations
- Preventive Maintenance
- Waste Reduction
- Cost Control
- Staff Coaching and Training
- Multitasking and Prioritizing
- Handling Complaints
- Critical Thinking
- Adaptable to Changing Demands
- Orientation and training
Baking, gardening and sketching
I enjoy the peacefulness I have while working in my garden.
I am really interested in the science of baking.
Sketching releases my stress and anxiety.
Timeline
Bakery Manager
Panera Bread
12.2017 - Current
Cleaning Contractor
Winn Company
08.2009 - 08.2016
GED -
Meade County High School