Angela Gordon-Attanasio

• Sold and implemented Sparrow Ascent to a wide variety of treatment programs and private practices, including inpatient, residential, correctional county/jail facilities, outpatient (IOP, PHP), recovery houses, pain management practices, psychiatrists/addiction specialists, concierge services, and at-home detox across various states.
• Assisted hundreds of patients in overcoming the barriers of withdrawal and provided alternatives to treatment.
• Worked with hospitals and emergency rooms to implement Sparrow Ascent.
• Implemented a territory-wide CRM system to track customer interactions, resulting in improved sales processes and more accurate forecasting.
• Leveraged industry knowledge to provide valuable insights into market trends that informed company strategy and planning initiatives.
• Drove sales efficiency through data-driven decision-making processes based on accurate reporting and analysis of key performance metrics.
• Clear understanding of durable medical equipment, including regional differences due to regulations and compliance.
• Organized and participated in trade shows, conferences, and other events to raise brand awareness while networking with potential clients.
• Clear understanding of pain management, reduction of medication, and how protocols pertain to upcoming surgeries for individuals using opioids.
• Facilitated successful product launches by coordinating efforts between marketing, product development, and sales teams.
• Tracked sales cycle progress on a weekly, monthly, and quarterly basis utilizing company CRM and sales systems to ensure performance and sales metrics were met.
• Built territory and client-specific adoption strategies using experience, customer-defined needs, company-supplied data, and management coaching, resulting in a 50% improvement.
• Cold calling: Made multiple outbound calls to potential clients, finding fit, solving problems with transformational medical device technology for patient outcomes, which resulted in a 25% increase in sales.
• Expanded market share by identifying opportunities, conducting competitor analysis, and tailoring product offerings to meet customer needs.
• Retained key accounts through diligent relationship management, understanding client needs, and ensuring timely delivery of services.
• Boosted client and customer satisfaction rates by addressing concerns promptly and implementing solutions tailored to their specific needs.
• Mentored sales representatives in sales techniques and strategies.
• Attended trade shows and industry events to promote company products and services.
• Worked with in-house suppliers to support timely delivery of products and services.
• Participated in meetings with sales team members to identify selling hurdles and offered insight into the best remedies.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved established KPIs for company, regional team, and individual performance through teamwork and focus on customers.
• Organized promotional events and interacted with the community to increase sales volume.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Communicated product quality and market comparisons by creating sales presentations.

• Trained numerous accounts including staff, patients and family members.
• Offered account management throughout the term of the contracts, including re-sales of products.
• Provided knowledge and benefits for providers and patients on utilizing innovative products.
• Attended Local and National conferences to promote product launch which resulted in a 25% increase in sales.
• Participated in all sales and management teleconferences when required and/or needed.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Provided first-rate service to all customers and potential customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
• Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
• Exceeded sales targets by consistently meeting and surpassing monthly quotas.
• Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
• Increased sales revenue by developing and implementing strategic sales plans.
• Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
• Expanded customer base with targeted prospecting and lead generation efforts.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Informed customers of promotions to increase sales productivity and volume.
• Kept detailed records of daily activities through online customer database.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Negotiated prices, terms of sales and service agreements.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Demonstrated product features, answered questions and persuasively overcame objections.

• Worked to create a new strategic direction for the center while building relationships with other agencies.
• Acted as a liaison closely with internal and external teams, including sales and marketing, clients, and vendors.
• Attracted 10 new clients in 3 months that led to admissions.
• Updated and submitted statistical data weekly, including patient information, types of contact, physician information, and follow-up from presentations.
• Conducted over 50 presentations to hospitals and treatment programs, marketing Brookdale’s services.
• Initiated cross-functional collaborations with multiple departments, improving communication and project outcomes.
• Increased client base by implementing strategic business development initiatives and fostering partnerships.
• Cultivated a strong network of industry contacts, leading to increased collaboration and referral opportunities.

• Exceeded sales goals, and ranked in the top 25% during entire tenure; Achieved all goals for the territory including sales-market share, doctor calls, appropriate program planning
• Pinnacle Award Area Winner 2017, granted for reaching and surpassing market share goals for Suboxone, worth millions to the company
• Integral team member which successfully launched Sublocade, first to market schedule III long acting subcutaneous injectable for opioid abuse/dependence
• Expertise with Complex REMS, Specialty Pharmacy, Buy and Bill, 340 B pricing and the HUB
• Formulary win Robert Wood Johnson, NJ; Mentored and trained certified healthcare professionals
• Communicated product information to clients, demonstrating a strong clinical understanding of products and disease states
• Educated hundreds on local and regional payer issues, coding changes, and appropriate claims submission protocols
• Worked with reimbursement hotlines regarding alternative funding/financial assistance; Determined coverage/access options
• Managed special projects such as delivering clinical presentations at zone meetings and hosting 60+ speaker and educational programs for healthcare professionals; Attended 4 national and local conferences, representing Indivior

Provided education and training in alcoholism and substance abuse, harm reductions the 12 core functions, etc. for 36 students over a 12-month period. These courses will assist them in achieving their Certified Alcoholism and Substance Abuse Certification, which will make them eligible to sit for their test to become Certified counselors.

• Mentored and trained 5 staff onsite to develop additional mentoring and teaching skills.
• Evaluated/revised lesson plans and course content to facilitate/moderate classroom discussions and student-centered learning.
• Incorporated multiple types of teaching strategies; assisted students to develop life-long learning skills and good study habits.
• Implemented and practiced role-playing to enhance their learning and counseling skills.
• Kept accurate and detailed records to track and document students' progress.
• Displayed sensitivity to cultural and linguistic needs of students.

• Facilitated daily processes, managed and supported 20 staff members, coordinated service tracking activities, ensured that contract reporting and service requirements were being met, oversaw departmental spending and provided core support to the senior staff.
• Worked with the Addiction Treatment and Harm Reduction programs in collaboration with other CHASI programs.
• Coordinated short and long-term strategic planning while ensuring compliance with all state and federal regulations.
• Developed, implemented and mentored 8 staff members to support smooth adoption of new primary healthcare and medication programs; Implemented Narcan trainings in NYC as well as correctional facilities partnering with local Senators and Councilmen.
• Served as the community liaison and maintained and established strong ties with referents and community leaders.
• Oversaw talent acquisition efforts, attracting top talent from diverse backgrounds and skill sets while maintaining a rigorous selection process for continued excellence within the organization.
• Reduced employee turnover rates 25% by fostering a positive work environment and offering competitive compensation packages.
• Cultivated a culture of continuous learning among employees through professional development opportunities, fostering an environment of collaboration and innovation.
• Achieved departmental goals by developing and implementing strategic initiatives.
• Established key industry partnerships, solidifying the company''s position as a market leader in its field.
• Optimized team performance through effective leadership and staff development programs.

Managed the daily operations, including supervision of 20 staff members reporting to the 10 Board of Directors and liaising with NYS OASAS.

• Provided direct services to clients in crisis situations (risk assessments, crisis interventions, linkages to other services).
• Provided in-house training for a minimum of 15 staff on a regular basis.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Identified trends and assessed opportunities to improve processes and execution.
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.

• Provided direct services to clients (individual, family and groups services for DWI/DUI assessments and screenings).
• Supervised administrative and clinical staff of 15; coordinated public relations and marketing issues.
• Assisted VP with special projects, provided staff training on a regular basis and conducted specialized research.
• Participated in preventive planning, execution, reporting and audit follow up, corrective action and closure internally and externally conducted by federal, state, city and private funding sources resulting in granting operating certificates.
• Communicated with other agencies and the community and when needed, patients were referred to other programs.
• Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
• Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
• Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
• Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.

• Managed administrative, clinical and medical staff of 14, providing training in evidence-based models (CBT, MI, therapy techniques) and enhancing programs.
• Provided crisis intervention services to clients and families, assigned caseloads to counselors, and participated in clinical case conferences.
• Delivered essential services for residential clients displaced by Superstorm Sandy in 2012, managing all services exceptionally for three months.
• Coordinated work scope planning and statistical reporting; liaised with other agencies to provide data to governing bodies, increasing funding for essential community services.
• Co-facilitated 12-week trauma-informed groups for women (Seeking Safety) with 10 participants per group.
• Coached and trained newly hired employees, ensuring they understood job responsibilities and requirements.
• Conducted regular performance evaluations for clinical staff, providing constructive feedback for growth.
• Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
• Developed, implemented, revised, and evaluated policies and procedures.
• Implemented strategic plans to meet budgetary and quality assurance goals.
• Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
• Directed crisis intervention services during critical incidents, ensuring the well-being of all involved parties.
• Reduced wait times for appointments by optimizing scheduling systems and ensuring adequate staffing levels.
• Established partnerships with local organizations to support community health initiatives, enhancing the clinic’s public image and outreach.

• Managed clinical, administrative, and fiscal operations for 8 substance/mental health outpatient programs across multiple counties, overseeing 100+ staff and 1,100 clients within the Part 822 Integrated Outpatient Programs.
• Ensured compliance with all federal, state, city, and local regulations by allocating resources and developing corrective action plans with clinical, medical and operation teams.
• Conducted and monitored clinical, service, and plant audits to meet compliance standards, including CARF.
• Managed risk through robust compliance procedures and regular audits of internal controls.
• Collaborated with executive leadership to align department goals with company objectives, enhancing organizational cohesion.
• Managed a diverse portfolio of projects, ensuring quality standards and timely, budget-compliant delivery.
• Implemented data-driven decision-making processes, improving strategic choices and performance metrics.
• Contributed to major administrative initiatives, policies, and decisions in leadership meetings.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented business strategies, increasing revenue, and effectively targeting new clients and services.
• Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
• Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
• Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
• Oversaw change management initiatives, ensuring smooth transitions during organizational restructuring or process improvements.
• Tracked employee attendance and punctuality, addressing issues promptly.
• Assisted in recruiting, hiring, and training team members.
• Scheduled employees for shifts, considering customer traffic and employee strengths.