Angela Gorham
Knightdale,NC
Summary
Accomplished Store Manager with a proven track record at Signet Jewelers Inc., enhancing customer satisfaction and streamlining operations. Expert in inventory control and staff development, I excel in problem-solving and fostering teamwork. My leadership significantly reduced employee turnover and improved store efficiency, showcasing my ability to blend hard skills like inventory management with essential soft skills in communication. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Signet Jewelers Inc.
03.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Team Leader, Sales Operations
NewYork &Company 176 Exton Sq Pkwy
02.2016 - 02.2017
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformed.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
Assistant Store Manager
Helzberg Diamonds
04.2013 - 01.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Store Manager
Zales Corporation-Gordons Jewelers
08.2008 - 11.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with the closing of Zales and Gordon stores.
Education
No Degree - Certified Nursing Assistant
Wake Technical Community College
Raleigh, NC03.2005
High School Diploma -
D H Conley High School
Greenville, NC06.1989
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Inventory Control
- Recruitment and hiring
- Accurate Cash Handling
- Loss Prevention Procedures
- Sales Coaching
- Schedule Management
- Staff training/development
- Teamwork and Collaboration
Certification
- GSI Certified (diamonds)
- Sales and Service Training
- CPR Certified
- Activity Coordinator
- Dementia Care
- Medication Tech/CNA
- Substitute Teacher
Timeline
Store Manager
Signet Jewelers Inc.
03.2017 - Current
Team Leader, Sales Operations
NewYork &Company 176 Exton Sq Pkwy
02.2016 - 02.2017
Assistant Store Manager
Helzberg Diamonds
04.2013 - 01.2016
Store Manager
Zales Corporation-Gordons Jewelers
08.2008 - 11.2015
No Degree - Certified Nursing Assistant
Wake Technical Community College
High School Diploma -
D H Conley High School
- GSI Certified (diamonds)
- Sales and Service Training
- CPR Certified
- Activity Coordinator
- Dementia Care
- Medication Tech/CNA
- Substitute Teacher
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