Dynamic leader with a proven track record at Revolving Door Properties, LLC, driving operational excellence and enhancing tenant satisfaction. Skilled in strategic planning and project management, I successfully streamlined processes, resulting in improved revenue generation and strong relationship building.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CEO and Property Manager
Revolving Door Properties, LLC
05.2016 - Current
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
District Manager
Little Caesar’s Pizza
09.2008 - 02.2016
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Developed and executed strategic plans for underperforming districts, turning around sales figures.
Compiled and analyzed data to determine approaches to improve sales and performance.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
General Manager
Domino’s Pizza
07.2005 - 09.2008
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
RJ Reynolds High School
Winston-Salem, NC
05-2003
Skills
Operational excellence
Strategic visioning
Crisis management
Financial acumen
Project management
Project planning and development
Strategic planning
Certification
PMP - Project Management Professional Certification - July 2025
Licensed P & C Insurance - Since September 2018
Licensed Life & Health Insurance - Since September 2018