Summary
Overview
Work History
Education
Skills
District
Timeline
BusinessAnalyst

Angela Graham

Gadsden,Al

Summary

Dynamic Store Manager with proven success at Big Lots Stores, Inc., enhancing customer satisfaction through exceptional service and innovative merchandising strategies. Skilled in inventory management and team leadership, I fostered a collaborative environment that reduced turnover and boosted sales by implementing effective training programs and customer feedback systems.

Overview

18
18
years of professional experience

Work History

Store Manager

Big Lots Stores, Inc.
08.2007 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

License - Cosmetology

Gadsden State Community College
Gadsden, AL
05.1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff supervision
  • Staff management
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order management
  • Sales strategies
  • Team development
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Customer feedback analysis
  • Team building
  • Verbal and written communication
  • Partnership building
  • Security system monitoring
  • Financial operations management
  • Promotional planning
  • Risk management
  • Hourly shift management
  • Process improvements
  • Culture development
  • Talent recruitment
  • Employee terminations
  • Operations oversight
  • Special events
  • Marketing and promotions
  • Project management
  • Personnel development
  • Advertising and marketing
  • Delegating work
  • Merchandise planning
  • Vendor management
  • Leading staff meetings
  • Sales promotions
  • Flexible schedule
  • Pricing strategies
  • Maximizing profitability
  • Sales coaching
  • Performance reviews
  • Sales analysis
  • Strategic planning
  • Retail merchandise quality standards
  • Loss prevention procedures
  • Inventory oversight
  • Operational efficiency
  • Bank and safe deposits
  • Loss prevention
  • Bank deposit procedures
  • Accurate money handling
  • Customer response
  • Sales professional

District

Was safety captain of 21 stores in our district I helped with all their inventories every year I helped train management and filled in at other stores when they needed help helped open up new stores and helped close down three stores

Timeline

Store Manager

Big Lots Stores, Inc.
08.2007 - 03.2025

License - Cosmetology

Gadsden State Community College

Similar Profiles

CREATE PROFILE
Angela Graham