Angela Grampp

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Improved team morale and productivity by implementing comprehensive professional development program.
• Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Develop and amend training documentation to align with business objectives.
• Analyze the workflow to identify cost savings for the company.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Approved regular payroll submissions for employees.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Evaluated report data to proactively adjust and enhance operations.
• Prepared and recommended long-range plans for development of department personnel.
• Performed Staff annual reviews
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Approved regular payroll submissions for employees.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Completed staffs yearly performance reviews.

• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Verified vendor accounts by reconciling monthly statements and related transactions.
• Responded to customer concerns and questions on daily basis.
• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
• Used data entry skills to accurately document and input statements.
• Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
• Generated financial statements and reports detailing accounts receivable status

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Managed large volumes of data efficiently and with great care on daily basis.
• Accurately posted payments and adjustments both electronically and manually.

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• Took money and cards from customers to handle payment processing.
• Communicated effectively with others through active listening and dynamic interpersonal skills.
• Processed payments that had been received from insurance companies and Medicare.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Reported financial data and updated financial records in ledgers and journals.

• Maintained accuracy, completeness and security for medical records and health information.
• Compiled electronic patient records covering conditions, treatments and diagnoses.
• Utilized Software to manage and confirm patient data, such as insurance, demographic and medical history information.
• Input data into computer programs and filing systems.
• Followed exact procedures for handling transfers and other releases of medical records.
• Communicated effectively with staff, patients and insurance companies by email and telephone.
• Posted billings to medical insurance providers.

• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Gathered data from multiple sources and programs.

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• Produced monthly reports using advanced Excel spreadsheet functions.
• Identified data entry errors and reported to necessary departments.
• Applied data entry knowledge skills to resolve indecipherable or garbled messages.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Organized, sorted and checked input data against original documents.
• Evaluated source documents to locate information needed for each data entry field.
• Sorted documents and maintained organized filing process.
• Completed data entry tasks with accuracy and efficiency.
• Located and corrected data entry errors and reported to management.
• Maintained ongoing communication with relevant departments to confirm accurate data delivery.