Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
OfficeManager
Open To Work

Angela Graves

Customer Service Professional
Kingwood,TX

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

28
28
years of professional experience

Work History

Office Manager

Bella -VF- Salon
06.2013 - 03.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Inventory Manager

Merry-Go-Round
10.2006 - 06.2013
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Built and nurtured positive working relationships with vendors and suppliers.

Customer Service Advocate

AT&T
04.1998 - 06.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Manager

Circuit City Stores
10.1991 - 03.1998
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Education

BBA - Marketing Management

Sam Houston State University
Huntsville, TX

MBA - Marketing Management

University of Houston
Houston, TX

Skills

  • Client relations management
  • Office administration coordination
  • Effective organizational skills
  • Clear oral/written communication
  • Operational management
  • Detailed account reconciliation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Location Preference

On-SiteRemoteHybrid

Salary Range

$45000/yr - $100000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time off4-day work weekHealthcare benefits401k match

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Office Manager

Bella -VF- Salon
06.2013 - 03.2020

Inventory Manager

Merry-Go-Round
10.2006 - 06.2013

Customer Service Advocate

AT&T
04.1998 - 06.2005

Customer Service Manager

Circuit City Stores
10.1991 - 03.1998

BBA - Marketing Management

Sam Houston State University

MBA - Marketing Management

University of Houston

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