Angela Gray
Milford,NH
Summary
Accomplished Director of Clinical Operations and Quality at BrightStar Care, adept in clinical leadership and strategic thinking. Spearheaded quality improvement initiatives, enhancing patient care through innovative strategies and Power BI insights. Excelled in fostering interdisciplinary collaboration and regulatory compliance, significantly improving operational efficiency and patient safety. Skilled in mentoring and clinical quality improvement, demonstrating a results-driven approach with a focus on patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Clinical Operations and Quality
BrightStar Care
11.2021 - Current
- Designed visually appealing reports and dashboards using Power BI to improve outcomes by providing insight into key quality metrics.
- Served as a content creator and course designer for the development of an online didactic course Introduction to Home Healthcare Nursing in partnership with Chamberlain University .
- Developed an innovative medication management program by building a business partnership with a top electronic medication dispenser vendor.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Professional speaking engagements including session titled "Community Resources, a Home Health Perspective" for the University of Iowa, and numerous presentations for BrightStar Leadership conferences.
- Ensured regulatory compliance by staying informed of Joint Commission standards and maintaining policies and procedures.
- Enhanced patient care quality by developing and implementing streamlined clinical processes.
- Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
Clinical Manager
Home Health And Hospice Care
01.2016 - 11.2021
- Ensured compliance with CMS standards through consistent monitoring and implementation of corrective actions when needed.
- Utilized data-driven decision-making processes to identify areas needing improvement within the organization''s operations or patient care strategies.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Enhanced interdisciplinary communication by initiating weekly team meetings, fostering collaboration among healthcare professionals.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Mentored new clinicians during their onboarding process, offering guidance on best practices in home health management.
- Provided ongoing staff education and training on relevant clinical topics, promoting professional growth and competence.
Clinical Leader
Northeast Rehabilitation Hospital
02.2012 - 01.2016
- Streamlined workflow processes to increase efficiency, resulting in reduced wait times for patients.
- Coordinated discharge planning efforts to ensure seamless transitions to home or other care settings for patients.
- Contributed to hospital-wide performance improvement projects by identifying areas where nursing care could be enhanced and suggesting solutions for implementation.
- Provided compassionate care to patients with complex medical needs, ensuring their comfort and well-being throughout treatment processes.
- Conducted ongoing evaluations of clinical performance, identifying areas for improvement and implementing corrective actions as needed.
- Continuously evaluated clinical workflows for opportunities to improve efficiency, ultimately leading to increased patient satisfaction and better use of resources.
Education
MBA - Health Administration
Rivier University
Nashua, NH05.2023
BSN -
Chamberlain College of Nursing
09.2014
Skills
- Clinical Leadership
- Quality Improvement
- Clinical Quality Improvement
- Innovation Strategy
Certification
- CNML - Expires 2026
Timeline
Director of Clinical Operations and Quality
BrightStar Care
11.2021 - Current
Clinical Manager
Home Health And Hospice Care
01.2016 - 11.2021
Clinical Leader
Northeast Rehabilitation Hospital
02.2012 - 01.2016
MBA - Health Administration
Rivier University
BSN -
Chamberlain College of Nursing