Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Gray

Birmingham,AL

Summary

I am seeking a professional opportunity that leverages my current expertise while facilitating the acquisition of new skills, enabling personal and professional growth and development, and positioning me for long-term success as a versatile and accomplished individual.

Overview

27
27
years of professional experience

Work History

Front Desk Manager

Allied Universal Security Services
07.2022 - 07.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Managed front desk maintenance of client files.

Managing Cosmetologist

Audrey's Touch of Beauty
06.1997 - 06.2024
  • Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
  • Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
  • Regularly reviewed financial statements for accurate budget management and identification of areas for cost reduction or revenue growth opportunities.
  • Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
  • Established strong relationships with vendors for advantageous pricing negotiations on salon products and equipment purchases.
  • Optimized workflow processes by delegating tasks effectively among team members based on their individual strengths.
  • Oversaw staff recruitment, training, and performance evaluations to maintain a high-performing team of skilled cosmetologists.
  • Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.

The Fairfield

Marriott
05.2019 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Science - Early Childhood Education /Computer Science

Alabama A&M University
Normal, AL
05-1997

High School Diploma -

Ensley Magnet High School
Birmingham, AL
05-1993

Graduate Certificate - Promoted To High School

Avondale Elementary School
Birmingham, AL
05-1989

Skills

    Positive Attitude

    Teamwork and Collaboration

    20years of Customer Service

    Problem Solving Skills

    Active Listening

    Verbal Communication

    Problem Resolution

    Organization and Time Management

    Calm Under Pressure

    Decision-Making

Timeline

Front Desk Manager

Allied Universal Security Services
07.2022 - 07.2024

The Fairfield

Marriott
05.2019 - 07.2022

Managing Cosmetologist

Audrey's Touch of Beauty
06.1997 - 06.2024

Associate of Science - Early Childhood Education /Computer Science

Alabama A&M University

High School Diploma -

Ensley Magnet High School

Graduate Certificate - Promoted To High School

Avondale Elementary School
Angela Gray