Angela Gray
Birmingham,AL
Summary
I am seeking a professional opportunity that leverages my current expertise while facilitating the acquisition of new skills, enabling personal and professional growth and development, and positioning me for long-term success as a versatile and accomplished individual.
Overview
27
27
years of professional experience
Work History
Front Desk Manager
Allied Universal Security Services
07.2022 - 07.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client files.
Managing Cosmetologist
Audrey's Touch of Beauty
06.1997 - 06.2024
- Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
- Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
- Regularly reviewed financial statements for accurate budget management and identification of areas for cost reduction or revenue growth opportunities.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
- Established strong relationships with vendors for advantageous pricing negotiations on salon products and equipment purchases.
- Optimized workflow processes by delegating tasks effectively among team members based on their individual strengths.
- Oversaw staff recruitment, training, and performance evaluations to maintain a high-performing team of skilled cosmetologists.
- Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.
The Fairfield
Marriott
05.2019 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - Early Childhood Education /Computer Science
Alabama A&M University
Normal, AL05-1997
High School Diploma -
Ensley Magnet High School
Birmingham, AL05-1993
Graduate Certificate - Promoted To High School
Avondale Elementary School
Birmingham, AL05-1989
Skills
Positive Attitude
Teamwork and Collaboration
20years of Customer Service
Problem Solving Skills
Active Listening
Verbal Communication
Problem Resolution
Organization and Time Management
Calm Under Pressure
Decision-Making
Timeline
Front Desk Manager
Allied Universal Security Services
07.2022 - 07.2024
The Fairfield
Marriott
05.2019 - 07.2022
Managing Cosmetologist
Audrey's Touch of Beauty
06.1997 - 06.2024
Associate of Science - Early Childhood Education /Computer Science
Alabama A&M University
High School Diploma -
Ensley Magnet High School
Graduate Certificate - Promoted To High School
Avondale Elementary School