Summary
Overview
Work History
Education
Skills
Timeline
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Angela Gray

Shawnee

Summary

Operations professional with commitment to high standards and impactful results. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes. Skilled in data analysis and process optimization.

Experienced with analyzing and interpreting complex data to identify operational inefficiencies. Utilizes data-driven strategies to streamline processes and improve productivity. Knowledge of process optimization and data analysis to support strategic decision-making.

Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.

Overview

7
7
years of professional experience

Work History

Operations Analyst

Miller Sign Shoppe
02.2022 - Current
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Created custom reports and visualizations to support decision-making processes.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Supported supervisor and associated team members to maintain system functionality.
  • Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
  • Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
  • Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.

HR Director & Program Manager

TTS - Training, Technologies, & Solutions
11.2018 - 07.2020
  • Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
  • Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
  • Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
  • Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
  • Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
  • Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
  • Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
  • Invested in professional development opportunities for the HR team, fostering continuous learning and improvement.
  • Established strong relationships with both employees and management teams, fostering a collaborative work environment.
  • Spearheaded leadership development programs to support the growth and advancement of high-potential employees.
  • Educated employees on company policy and kept employee handbook current.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Instructed senior leaders on appropriate employee corrective steps.

Education

Bachelor of Science - Human Resources Management

University of Phoenix
Phoenix
03-2015

Associate of Science - Accounting

University of Phoenix
Phoenix, AZ
05-2012

Skills

  • Reporting skills
  • Operational efficiency
  • Workflow optimization
  • Data analysis
  • Process updates
  • Operations research
  • Forecasting skills
  • Reporting
  • Microsoft Excel
  • Microsoft PowerPoint
  • Organizational skills
  • Cross-functional teamwork
  • Project management
  • Problem-solving
  • Team building
  • System integration
  • Microsoft Access
  • Time management
  • Reliability
  • Adaptability and flexibility
  • Risk management

Timeline

Operations Analyst

Miller Sign Shoppe
02.2022 - Current

HR Director & Program Manager

TTS - Training, Technologies, & Solutions
11.2018 - 07.2020

Bachelor of Science - Human Resources Management

University of Phoenix

Associate of Science - Accounting

University of Phoenix

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