Angela Greene
Onley,VA
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Store Leader
Royal Farms, Two Farms
06.2010 - 07.2011
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in the store.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Supervised daily operations by directing customer service, the staff, and sales operations.
- Answered product questions and assisted customers in selection and checkout.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Trained new employees on company policies, procedures, and food handling techniques to maintain consistent service levels.
- Collaborated with staff members to ensure smooth operations during busy periods, reducing wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions, point-of-sale operations, and prepared food orders to assist the staff during busy service periods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service Leader, Assistant SL, Interim SL
Royal Farms, Two Farms
05.2007 - 06.2010
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
Customer Service Associate/Food Service Associate
Royal Farms, Two Farms
07.2006 - 05.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist team members during busy service periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
HTML5 & CSS3 Site Design - Web Design
Udemy
08.2022 - Current
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level AI Rater position. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Skills
Customer service
Problem-solving
Microsoft office
Adaptability and flexibility
Multitasking
Flexible hours
Timeline
HTML5 & CSS3 Site Design - Web Design
Udemy
08.2022 - Current
Store Leader
Royal Farms, Two Farms
06.2010 - 07.2011
Customer Service Leader, Assistant SL, Interim SL
Royal Farms, Two Farms
05.2007 - 06.2010
Customer Service Associate/Food Service Associate
Royal Farms, Two Farms
07.2006 - 05.2007
Similar Profiles
Corey WilliamsCorey Williams
Assistant Store Manager at Royal Farms, Two FarmsAssistant Store Manager at Royal Farms, Two Farms
Maliyah ArnoldMaliyah Arnold
Customer Service Representative at Royal Farms, Two FarmsCustomer Service Representative at Royal Farms, Two Farms
Tasha M. SchrantzTasha M. Schrantz
Customer Service Representative at Royal Farms, Two FarmsCustomer Service Representative at Royal Farms, Two Farms
Hayden BostonHayden Boston
Apprentice Lineman at A&N Electric CooperativeApprentice Lineman at A&N Electric Cooperative
Kyle DurruaKyle Durrua
Care of Elderly Relative at Private HomeCare of Elderly Relative at Private Home