Angela Griffin
Oakboro,NC
Summary
Accomplished Retail Sales Manager offerIng over 15 years customer service while boosting performance momentum and exceeding sales quotas. Experience directing store operations while reducing shrink annually, Positive team manager with record of high employee retention rates. #1 in Customer First service within a district of 21+ stores. Currently pursuing a long term position with a company outside the retail box environment that is customer first oriented.
Overview
23
23
years of professional experience
Work History
Retail Store Sales Manager
Dolgencorp
Oakboro, NC
08.2007 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Provided strong service to customers, increasing customer loyalty 97%.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Analyzed data and profit and loss statements to compose store budget.
Quality Assurance Specialist
Banks Lumber Co.
Stanfield, NC
09.1998 - 04.2007
- Kept inspection journals and daily summary logs as required.
- Monitored product standards and quality-control programs.
- Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
- Managed over 30 employees while pushing high productivity.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Fixed identified issues to increase productivity and boost workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Certificate - Medical Billing
Stanly Community College
Albemarle, NC04.2007
Certification - Medical / Phlebotomy
Stanly Community College
Albemarle, NC04.2006
Skills
- Operating Procedures and Policies
- Customer Service
- Customer Complaint Resolution
- Time Management
- Problem Solving
- Inventory Planning and Management
- Employee Retention
Timeline
Retail Store Sales Manager
Dolgencorp
08.2007 - Current
Quality Assurance Specialist
Banks Lumber Co.
09.1998 - 04.2007
Certificate - Medical Billing
Stanly Community College
Certification - Medical / Phlebotomy
Stanly Community College
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