Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Griffin

Naperville,IL

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A proven track record at First Transit, excelling in customer service and route planning. Leveraging critical thinking and data management skills, I consistently delivered exceptional experiences, scoring in the top 5% for rider compliments. Committed to optimizing processes and fostering team collaboration for successful outcomes.

Overview

7
7
years of professional experience

Work History

CAPS/Senior Services

CAPS
Wheaton, IL
08.2023 - Current
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with interns to give them optimal training.
  • Operated various office machines to send documents, including computers, photocopiers, fax machines, and scanners.
  • Sorted, distributed, and case-noted mail to the proper files.
  • Numerically and/or alphabetized master files on the CAT wall.
  • Interacted with external vendors and partners as necessary in order to resolve technical issues or obtain additional information needed for successful completion of projects.

Call Center Customer Service Representative

First Transit/Regional Transit Authority (RTA)
Glen Ellyn, IL
08.2018 - 04.2020
  • Provided extensive information to riders who patronize Regional Transportation Authority (RTA) lines: Chicago Transit Authority (CTA), Pace, Metra, and the South Shore Line.
  • Delivered exceptional customer service to every rider by leveraging extensive knowledge and navigation of the RTA database and Google Maps.
  • Structured routes to accommodate rider travel requests, offering the best route with the least amount of cost, transfers, and walking from the starting point to the final destination.
  • Promoted a superior experience by assisting lost and frustrated riders' concerns, demonstrating empathy and patience.
  • Scored in the top 5% of CSRs for rider compliments.
  • Answered a high volume of calls every day with a positive attitude and a focus on rider satisfaction.

Education

High School Diploma -

Near North Career Metropolitan High School
Chicago, IL
06-1984

Skills

  • HIPAA compliance
  • Data management
  • Office equipment operation
  • Customer service
  • Route planning
  • Team collaboration
  • Critical thinking, problem solving
  • Active listening
  • Conflict resolution
  • Work ethic/ organizational

Timeline

CAPS/Senior Services

CAPS
08.2023 - Current

Call Center Customer Service Representative

First Transit/Regional Transit Authority (RTA)
08.2018 - 04.2020

High School Diploma -

Near North Career Metropolitan High School

Similar Profiles

CREATE PROFILE