Angela Griffis
Lawtey,FL
Summary
Versatile and results-driven professional with a strong background in customer service and financial operations, notably at DLP Bank. Excelled in drawer balancing and fostering customer relationships, enhancing banking experiences through proficient use of technology and personalized service. Demonstrated exceptional communication skills and banking law compliance, contributing to a significant improvement in customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Teller
DLP Bank
04.2024 - 11.2024
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Crew Member
Blue Line Q
01.2024 - 04.2024
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Sales Associate
Ace Hardware
01.2023 - 01.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Johnny's Restaurant
11.2020 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Waitress Trainee
Dicks Wings
03.2018 - 11.2020
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Dish Washer
Penneyretirementcommunity
05.2017 - 03.2018
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Cashier
Arby's Restaurant
01.2017 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
North Side Christian Academy
Raiford, FL06-2016
Skills
- Account updating
- Drawer balancing
- Banking law compliance
- Currency and coin counter
- Product restocking
- Returns processing
- Financial records oversight
- Cooking
- Table setting
- Visual communication
- Product promotion
Timeline
Teller
DLP Bank
04.2024 - 11.2024
Crew Member
Blue Line Q
01.2024 - 04.2024
Sales Associate
Ace Hardware
01.2023 - 01.2024
Cashier
Johnny's Restaurant
11.2020 - 01.2023
Waitress Trainee
Dicks Wings
03.2018 - 11.2020
Dish Washer
Penneyretirementcommunity
05.2017 - 03.2018
Cashier
Arby's Restaurant
01.2017 - 05.2017
High School Diploma -
North Side Christian Academy
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