Angela Grimaldo
Dallas Tx,TX
Summary
Motivated and customer-focused professional with strong experience in fast-paced service environments, currently working as a Customer Service Representative. Skilled in managing multiple tasks, handling sensitive information, and providing friendly, efficient support to clients. Experienced in using computer systems and maintaining accurate records. Fluent in Spanish and eager to apply my communication skills and attention to detail in a healthcare setting. Highly interested in the Dental Receptionist position to contribute to a busy clinic by managing patient appointments, coordinating office tasks, and ensuring a smooth patient experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
PLS Check Cashers
12.2024 - Current
- Customer Interaction: Serve as the "face of the company," providing excellent customer service and educating them about PLS products and services
- Transaction Processing: Accurately complete all transactions, including cash handling, using the point-of-sale system.
- Financial Services: Handle services such as bill payments, check cashing, money transfers, and money order
- Compliance: Ensure all transactions comply with federal, state, and local regulations
- Problem Resolution: Resolve customer complaints or refer them to a store manager for resolution.
- Store Maintenance: Help maintain a clean and neat store environment.
Sales Assistant
Family Business
01.2020 - 08.2020
- Helped run a family-owned food stand selling corn at local events and markets.
- Handled customer orders, collected payments, and provided friendly service.
- Maintained cleanliness and food safety standards.
- Managed inventory and restocked supplies as needed.
- Developed strong communication and teamwork skills in a small business setting.
Education
Uplift Wisdom Preparatory
301 W Camp Wisdom Rd, Dallas, TX 75232Skills
- Excellent customer service and communication
- Reliable, punctual, and hard-working
- Able to multitask in fast-paced settings
- Friendly and professional demeanor
- Basic computer and data entry skills
- Strong attention to detail
- Willing to learn and take direction
- Able to handle confidential information
- Team player with a positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PLS Check Cashers
12.2024 - Current
Sales Assistant
Family Business
01.2020 - 08.2020
Uplift Wisdom Preparatory
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