Angela Groskopf
Colorado Springs,CO
Summary
A medical office position that will utilize and expand my current skills.
Front office professional with robust background in administrative and customer service roles. Proven ability to handle diverse tasks and improve operational efficiency. Reliable team player known for adaptability and achieving results. Skilled in scheduling, customer interaction, and problem-solving.
Overview
17
17
years of professional experience
Work History
Front Office Specialist
Brown Veterinary Hospital
11.2018 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Pulled charts and prepared for the following days appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
Office Specialist
CHPG Tri-Lakes Primary Care
02.2014 - 08.2018
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used Epic to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
Office Specialist
Penrose St. Francis Primary Care
11.2013 - 02.2014
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used Epic to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
Front Office/Medical Records
Oak Spring Family Medicine
11.2011 - 11.2013
- Posted payments and charges to patient accounts and participated in billing processes.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Collected deductibles and copays to post money to patient accounts.
Insurance Clerk/Team Lead
BRSi at United Air Force Academy Medical Facility
02.2008 - 06.2010
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Expedited the claims process by proactively following up on outstanding paperwork and collaborating with adjusters as needed.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Verified client information by analyzing existing evidence on file.
Education
Associate of Occupational Studies - Medical Administration Assistant
IntelliTec Medical Institute
01.2012
Certificates - Medial Office Specialist
Alaska Computer Institute
01.1994
Skills
- DEERS
- Allscripts
- MediSoft
- Meditech
- CHCS/Ahlta
- EPIC
- Customer service expertise
- Exceptional communication
- File organization
- Insurance verification
- Medical terminology
- Appointment scheduling
- Records maintenance
- Calendar management
- Basic accounting
- Problem-solving skills
- Time management
- Listening skills
- Cash handling
- Patient charting
- Administrative skills
- Scheduling appointments
- Data entry
- File maintenance
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Insurance claims processing
- Reliability
- Telephone and email etiquette
- Professionalism
Professional Highlights
- Worked in military environments and with Tricare and Champus insurances.
- Collected and verified insurance information.
- Called to pre-cert procedures.
- Listened to and addressed patients' concerns.
- Greeted all arriving patients.
- Made and maintained all patient medical files.
- Entered medical claims with multiple insurance companies.
- Posted all co-payments and insurance payments.
- Balanced a daily till.
- Briefed Executive staff on revival and processing of insurance information on all patients seen in the military facility on a monthly basis.
- Made patient appointments.
- Set up and maintained providers’ appointment schedules.
Timeline
Front Office Specialist
Brown Veterinary Hospital
11.2018 - Current
Office Specialist
CHPG Tri-Lakes Primary Care
02.2014 - 08.2018
Office Specialist
Penrose St. Francis Primary Care
11.2013 - 02.2014
Front Office/Medical Records
Oak Spring Family Medicine
11.2011 - 11.2013
Insurance Clerk/Team Lead
BRSi at United Air Force Academy Medical Facility
02.2008 - 06.2010
Certificates - Medial Office Specialist
Alaska Computer Institute
Associate of Occupational Studies - Medical Administration Assistant
IntelliTec Medical Institute
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