Angela Grubbs
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Leasing Agent
BH Management
08.2022 - 10.2022
- Setting up and conducting tours, using CheckPoint ID, Calling leads and clearing follow ups, Using Guest card and adding prospect information using CRM, Processing applications, screening, moving residents in and out
- Handled resident communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective residents and provided wealth of information in regards to its key features.
- Established rapport with potential residents during tours, highlighting community features tailored to their specific needs and preferences.
Floating Team Leasing Agent
BH Management
10.2022 - 07.2023
- Traveled to various BH properties and assisted in leasing agent responsibilities, Assisted in two takeovers (Las Vegas and Memphis)
- Increased resident satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Greeted prospects, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assistant Property Manager
BH Management
08.2022 - Current
- Delinquencies, Legal, Property Maintenance, Resident Events, Monthly meetings, Resident accounts, Deposit Accounting
- Organized community events to foster positive relationships between residents and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Collected and maintained careful records of rental payments and payment dates.
- Completed final move-out walk-throughs with residents to identify required repairs.
Teacher
Various Schools and Classrooms
01.2009 - 01.2022
- Created a Spanish Language Curriculum for Pre-School through 8th grade students
- Taught Spanish, language arts, geography, math, and reading skills to students from 5th grade to 8th grade
- Taught self-contained, inclusive 4th grade class
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Call Center Agent
Office Max
06.2010 - 07.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
United States Census
Census Bureau
04.2010 - 06.2010
- Completed necessary testing to be chosen as one of 19 out of 200 applicants
- Learned map and other direction information to get to houses correctly and quickly
- Spoke with people in order to assist them in filling out their census information
- Calmed citizens wary of filling out the census information
Property/Business Manager
ServiceOne USA and Curtin Rentals
01.1998 - 01.2002
- Managed and leased 75 rental units which included residential and commercial properties
- Set up and conducted showings and filed lease paperwork
- Collected rent and issued evictions
- Managed in-home businesses (handyman, housekeeping, lawn care, and carpet cleaning)
- Created and maintained advertising
- Hired and trained 20 + employees
- Worked with QuickBooks to maintain records on income and expenses
- Gave bids and wrote proposals
Education
Some College (No Degree) - ESOL
Northern Illinois University
DeKalbBachelor of Science - Education
Illinois State University
Normal, IL05.2009
Associate of Science degree -
Illinois Valley Community College
Oglesby01.2006
High School Diploma -
St. Bede Academy
Peru, IL 05.1988
Skills
- Excellent communication skills
- Organized and meets deadlines
- Versed in many computer programs including Microsoft Office tools and Google tools, CRM, Advantage, Paycom, Yardi
- Punctual, reliable, and professional
- Strong skills in time and people managing, bookkeeping, billing, accounts payable/receivable, and scheduling
- Leasing and enhanced administration skills
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Company CultureCareer advancementHealthcare benefits401k matchStock Options / Equity / Profit SharingPersonal development programsPaid time offQuote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Floating Team Leasing Agent
BH Management
10.2022 - 07.2023
Leasing Agent
BH Management
08.2022 - 10.2022
Assistant Property Manager
BH Management
08.2022 - Current
Call Center Agent
Office Max
06.2010 - 07.2011
United States Census
Census Bureau
04.2010 - 06.2010
Teacher
Various Schools and Classrooms
01.2009 - 01.2022
Property/Business Manager
ServiceOne USA and Curtin Rentals
01.1998 - 01.2002
Some College (No Degree) - ESOL
Northern Illinois University
Bachelor of Science - Education
Illinois State University
Associate of Science degree -
Illinois Valley Community College
High School Diploma -
St. Bede Academy