Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Garcia

Hammond,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Office Manager

Northern Indiana Home Health Care System, Inc
Merrillville, IN
07.2019 - Current
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved patient inquiries in a timely manner while maintaining positive relationships with patients.
  • Resolved patient inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Collaborated with the QA and Coding Department and the Billing Department.
  • Oversee 2 home health offices.
  • Verify insurance for patients
  • Interact with Physicians at hospitals, Dr. Offices, SNF

Accounts Payable/ Receivable

Alliance
Winfield, IN
05.2019 - 07.2019
  • Checked multiple company financial documents, verifying amounts to accurately analyze financial statuses
  • Researched and resolved collections and billing disputes with tact and efficiency
  • Streamlined operational efficiencies, using accounting software to record, store and analyze information
  • Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances

Small Scale Operator/Receptionist

South Shore Recycling
Chicago, IL
09.2018 - 03.2019
  • Identify and weighed in-bound and out-bound metal shipments; provided quality customer service, and ensured customer specifications and contract requirements were fulfilled
  • Maintained accurate record keeping of contracts and deliveries
  • Input new orders and collect payments
  • Make checks payable to clients when needed
  • Input and update inventory as needed
  • Answer multiple phone lines, taking messages and returning calls
  • Communicate with employees on radio in the yard over incoming/outgoing material and customers
  • Update pricing for dealers and customers
  • Sending and receiving emails in a timely manner
  • Ensured a timely shipment of products for clients is consistently achieved
  • Ensure Quality, safety and Environmental Standards are met and achieved for production, customers, clients and employees
  • Prepared invoices and took payments and paid out to clients and customers

Caretaker

Great Lakes Of Adult Living
Gary, IN
03.2017 - 01.2018
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Helped clients maintain daily living standards by assisting with personal hygiene needs
  • Provided transportation to and from doctor appointments
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Documented resident records on daily flow sheets
  • Managed client accounts and finances

Preschool Teacher

Laurel Day Care & Kindergarten Academy
Merrillville, IN
12.2014 - 10.2016
  • Created and implemented developmentally appropriate curriculum addressing all learning styles
  • Established a safe play environment for the children
  • Developed professional relationships with parents, teachers, directors and therapists
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
  • Maintained child-friendly environment with access to outdoor activities
  • Observed children to record development
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning
  • Distributed quarterly educational assessments, similar to report cards, to each parent

Office Manager

Redeemed Rehab Care / Northern Indiana H.H.C
Merrillville, IN
12.2015 - 05.2016
  • Add notes on patients into case histories in the computer system
  • Ensured HIPAA rules and regulations were carefully followed
  • Called upon physicians to give updates on patient care
  • Scheduled patient appointments in the most effective manner, ensured received high-quality care
  • Answer patient questions promptly through email, phone and in person
  • Call insurance and verify benefits and eligibility
  • Collect payments due

Receptionist

WL Enterprise
Merrillville, IN
01.2001 - 06.2014
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers
  • Welcomed clients in an upbeat and friendly manner
  • Maintained reception area clean and neat to provide visitors with a positive impression of the company
  • Maintained inventory to and from office
  • Planned meetings and prepared conference room
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Organized files, faxed reports and scanned documents and answered calls
  • Billed and managed numerous client accounts

Education

High School Diploma -

Cornerstone Christian Academy
Atlanta, GA
2018

Skills

  • Client intake
  • Eligibility review
  • Data entry
  • Medical filing
  • Schedule management
  • Health Insurance Verification
  • Client documentation
  • Multi-tasker
  • Knowlegde of EMR systems (Axxess and Wellsky Kindsor)

Timeline

Office Manager

Northern Indiana Home Health Care System, Inc
07.2019 - Current

Accounts Payable/ Receivable

Alliance
05.2019 - 07.2019

Small Scale Operator/Receptionist

South Shore Recycling
09.2018 - 03.2019

Caretaker

Great Lakes Of Adult Living
03.2017 - 01.2018

Office Manager

Redeemed Rehab Care / Northern Indiana H.H.C
12.2015 - 05.2016

Preschool Teacher

Laurel Day Care & Kindergarten Academy
12.2014 - 10.2016

Receptionist

WL Enterprise
01.2001 - 06.2014

High School Diploma -

Cornerstone Christian Academy

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Angela Garcia