Angela Guillen
Chicago,IL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Picker
Home Depot warehouse
Chicago, Illinois
05.2025 - 08.2025
- Selected and retrieved merchandise from warehouse inventory efficiently.
- Operated warehouse equipment to transport products safely.
- Followed safety guidelines to minimize workplace hazards consistently.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Pulled and packed product using various tools and equipment to meet order goals.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Communicated with supervisors regarding any order issues.
Retail Sales Associate
Party City
Chicago, Illinois
10.2021 - 03.2025
- Processed customer transactions efficiently at checkout stations.
- Assisted customers in locating party supplies and merchandise.
- Managed cash register, handling cash and credit transactions accurately.
- Monitored stock levels, reporting shortages to management for replenishment.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Peace And Education High School
Chicago , ILSkills
- Order fulfillment
- Order picking
- Inventory management
- Forklift operation
- Yale equipment operation
- Barcode scanning
- Packaging materials
- Customer service
- Bilingual
- Leadership
- Problem solving
- Attention to detail
- Time management
- Problem solving
- Communication skills
- Order picking
Timeline
Picker
Home Depot warehouse
05.2025 - 08.2025
Retail Sales Associate
Party City
10.2021 - 03.2025
Peace And Education High School