Angela Guillot
Albuquerque
Summary
Dynamic Intake Coordinator with expertise in insurance eligibility verification and customer service excellence at Banner Home Health. Enhanced patient flow and service delivery by implementing efficient scheduling and communication strategies. Proven ability to build strong relationships and maintain confidentiality, consistently exceeding company standards and achieving a 95% satisfaction rate.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Intake Coordinator
Banner Home Health
02.2019 - 07.2022
- Facilitated patient intake by collecting demographic and insurance information.
- Assisted in scheduling appointments and coordinating with healthcare providers.
- Maintained accurate records in electronic health systems to ensure data integrity.
- Collaborated with clinical staff to streamline patient flow and improve service delivery.
- Implemented office procedures for efficient document management and workflow optimization.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Enhanced communication between interdisciplinary teams, ensuring patient needs were met comprehensively and efficiently.
Scheduler /Clinical Intake Specialist
At Home Healthcare
10.2014 - 02.2019
- Provided high level of customer service to both internal and external customers to exceed company standards
- Coordinated scheduling of resources to optimize workflow efficiency and meet project deadlines.
- Developed and maintained detailed schedules utilizing advanced scheduling software.
- Collaborated with cross-functional teams to ensure alignment on project timelines and deliverables.
- Monitored progress against schedules, identifying potential delays and implementing corrective actions.
- Managed patient referrals and visit schedules
- Assigned patient assessments and visits as ordered by referring physician
- Collaborate with Team Leaders to identify clinicians with appropriate experiance and skill sets to match patient needs
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Team Coordinator Clinical Lead Medical Records
Heritage Home Health
01.2007 - 09.2014
- Provided high level of customer service to both internal and external customers to exceed company standards
- Process and coordinate all required clinical documentation ( paper and electronic ) to facilitate timely accurate flow of patient information
- Managed team workload to reach targets for specific tasks.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
- Covered shift shortages for scheduling shifts to keep production schedule on time.
- Coordinated team schedules and project timelines to enhance workflow efficiency.
- Developed and implemented process improvements for improved team communication and collaboration.
- Led onboarding sessions for new team members, fostering a supportive learning environment.
- Managed resources and supplies, ensuring availability for ongoing projects and operations.
Education
Coursework in Medical Terminology
Manzano High School
Albuquerque, NM05-1977
Skills
- Insurance eligibility verification
- Timely follow-up communication
- Multi-line phone systems
- Appointment scheduling
- Customer Service
- Patient scheduling
- Scheduling appointments
- Inventory management
- Cross-cultural sensitivity
- Charting and clinical documentation
- Confidentiality
- Multi-line phone operations
- Multitasking and organization
- Microsoft office
- Relationship building
- Data entry
- Phone and email etiquette
- Quality assurance
- CRM software
- Customer service management
Timeline
Intake Coordinator
Banner Home Health
02.2019 - 07.2022
Scheduler /Clinical Intake Specialist
At Home Healthcare
10.2014 - 02.2019
Team Coordinator Clinical Lead Medical Records
Heritage Home Health
01.2007 - 09.2014
Coursework in Medical Terminology
Manzano High School
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