Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Guzman

Fulton,MO

Summary

Highly skilled professional with a strong background in financial management, office administration, and procedure development. Supported by extensive training and certifications in emergency management and strategic initiatives. Excels in implementing efficient processes and driving organizational growth through expertise in financial analysis and risk management. Committed to delivering exceptional results and exceeding expectations in every role undertaken.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Non-Commissioned Investigator

DOC, ACC
06.2023 - Current
  • Revise and refine administrative, departmental, surveillance, and technical/operating procedures.
  • Collaborate on cross-disciplinary reviews of procedures and create new ones as needed.
  • Provide technical assistance to personnel updating written instructions and policies.
  • Ensure timely completion of revisions according to work schedule demands and policy requirements.
  • Conduct internal assessments to ensure compliance with regulatory requirements.
  • Documented findings and prepared detailed reports.
  • Collaborated with federal agencies on investigations.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted interviews with witnesses and clients.

AOSA

AOSA DOC, OPS
03.2023 - 06.2023
  • Reviewed and revised administrative and technical procedures.
  • Provided technical support to personnel revising written instructions and policies.
  • Prepared briefs and reports on changes to procedure revisions.
  • Conducted training as a Subject Matter Expert on procedure preparation, review, and approval processes.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Representative

DOR, Taxation
01.2022 - 07.2022
  • Working with individual income tax returns, corporate income tax returns, & property tax credit claims.
  • Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters.
  • Sorting & distributing correspondence.
  • Responding to customer inquiries through telephone calls, e-mails, & written correspondence.
  • Process returned refunds.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Public Health Specialist

DHSS, Office of Emergency Coordination
01.2021 - 12.2021
  • Prepare detailed reports and presentations summarizing findings and recommendations.
  • Collaborate with community organizations and stakeholders to enhance program reach and effectiveness.
  • Stay informed of local, state, and federal public health policies and regulations.
  • Develop educational materials and resources for community members and health professionals.
  • Establish key performance indicators to evaluate the effectiveness of public health grants.
  • Monitor program outcomes and provide recommendations for improvements.
  • Identified and applied for grants and acquired alternate funding as needed to support health education programs.
  • Implemented health promotion campaigns to raise awareness of health-related issues.

Program Assistant

DHSS, Retail Food
05.2020 - 12.2021
  • Developed and tracked performance metrics for the Air Pollution Control Program.
  • Coordinated internal and external meetings including public hearings associated with permit issuance.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Prepared clearly written and formatted documents and reports.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.

Child Support Specialist

DSS, Family Support Division
03.2017 - 05.2020
  • Investigated non-support inquiries and prepared cases.
  • Initiated legal mandates and actions for child support.
  • Developed and implemented strategies to reduce and prevent family conflict.

Business Office Manager

Nieder Construction LLC
05.2014 - 03.2017
  • Managed day-to-day operations and prepared payroll.
  • Typed formal bids for contracted work and managed accounts payable.
  • Evaluated income and expenses to compute child support obligations.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Updated reports, managed accounts, and generated reports for company database.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Machine Operator/Assembler

Sporlan Valve
03.2005 - 05.2007
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Complied with company and OSHA safety rules and regulations.
  • Maintained equipment performance by lubricating and cleaning components.
  • Operated machining equipment safely with team of operators.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Recognized and reported defective material and equipment to shift supervisor.

Education

Bachelor's Degree - Business Management, Minor in Accounting

University of Phoenix
St Louis, MO
05.2015

Associate's Degree - Paralegal Studies

East Central Community College
Union, MO
05.2007

Skills

  • Interpersonal Communication
  • Resource Management
  • Team Building Metric Analysis
  • Complex Problem Solving
  • Transact SQL
  • MS Excel Mastery
  • Qualtrics Online Survey
  • Quality Control
  • Document Control
  • Project Management
  • Lean/Six Sigma

Certification

  • Black Belt Certification (C.S.S.C.) Lean Six Sigma - 2023
  • Green Belt Certification Six Sigma - 2016
  • OSHA Certified OSHA - 2014

Timeline

Non-Commissioned Investigator

DOC, ACC
06.2023 - Current

AOSA

AOSA DOC, OPS
03.2023 - 06.2023

Customer Service Representative

DOR, Taxation
01.2022 - 07.2022

Public Health Specialist

DHSS, Office of Emergency Coordination
01.2021 - 12.2021

Program Assistant

DHSS, Retail Food
05.2020 - 12.2021

Child Support Specialist

DSS, Family Support Division
03.2017 - 05.2020

Business Office Manager

Nieder Construction LLC
05.2014 - 03.2017

Machine Operator/Assembler

Sporlan Valve
03.2005 - 05.2007

Bachelor's Degree - Business Management, Minor in Accounting

University of Phoenix

Associate's Degree - Paralegal Studies

East Central Community College

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