Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Hacker

Denver,CO

Summary

Dynamic and results-oriented professional committed to contributing to a forward-thinking organization that values and rewards high achievers. Strong focus on detail and productivity, with expertise in prioritizing, planning, and executing multiple projects simultaneously while consistently meeting challenging goals. Recognized for exceptional communication abilities, account management expertise, and effective problem-solving skills that foster collaboration and drive team success. Proven track record of exceeding expectations has established a reputation as a valued contributor with a positive, 'can-do' attitude in all endeavors.

Overview

32
32
years of professional experience

Work History

Global Advisor

LIV Sotheby's International Realty
01.2019 - Current
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Cultivated network of industry professionals to support client needs beyond traditional financial advisory services.
  • Navigated complex regulatory requirements to ensure compliance in all advisory activities.
  • Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.

Director, Client Services

Sirva Relocation
01.2004 - Current
  • Directly responsible for client relations, account strategy, and profitability for a portfolio of 15 active clients.
  • Primary contact to the corporate client in the administration of their relocation program. Consult on account strategy, policy recommendations, trend analysis, cost controls, and up-selling of new products and services.
  • Resolve complex problems for clients to maximize customer satisfaction. Partner with the operations team to work through training, policy review, and process improvement on an ongoing basis.
  • Facilitate reporting, based on client needs, to include quarterly and annual business reviews.
  • Support Sales team in business acquisitions activities and new account implementation projects. Instrumental in development of >$1 million in new revenues.

Brokerage Associate

RE/MAX Professionals
05.2006 - 01.2019

Broker Associate

Prestige Real Estate Group
05.2005 - 05.2006

Manager, Relocation Services

Sirva Relocation
01.2003 - 01.2004
  • Promoted to hire, develop, and manage a staff of six Relocation Counselors / Associates in multiple locations.
  • Define performance objectives; mentor and motivate staff members to meet individual and team goals.
  • In addition to leadership duties, provide relocation management for six of the company’s “Top 10” accounts including Bayer Corporation, Costco Wholesale, Fidelity Investments, Great West Life, and Alliant Energy.
  • Achieved the company’s highest service level performance score. Nominated three times by peers as “Outstanding Service Provider.” Won “Customer-Centric Award” for 2003 at the annual staff appreciation event.

Relocation Counselor

Sirva Relocation
01.1999 - 01.2003
  • Rapidly promoted to expanded role, orchestrating real estate transactions and move logistics for relocating employees of key clients including Bayer Corporation, Costco Wholesale, and Fidelity Investments.
  • Established strong rapport with transferring employees and their spouses. Conducted needs assessments and explained benefits. Ensured accurate delivery of personalized services for up to 65 transferees concurrently.
  • Provided training and leadership for new staff members. Assisted with documentation of processes. Delegated administrative assignments to a Relocation Associate to ensure optimal teamwork and productivity.

Relocation Associate

Sirva Relocation
01.1998 - 01.1999
  • Served as assistant to a Relocation Counselor, managing administrative “behind the scenes” functions.
  • First employee to be offered advanced training and mentoring toward promotion to the next level in the organization.

Real Estate Executive Assistant

Metro Brokers – Huston & Associates, LTD.
01.1994 - 01.1998
  • Provided customer service, marketing, and administrative support for a staff of 28 realtors.

Education

Colorado Real Estate Broker License -

JONES REAL ESTATE COLLEGE OF DENVER
Denver, CO
11.2005

Bachelor of Science - Finance, with a concentration in Real Estate

Metropolitan State College of Denver
01.1998

Skills

  • Analytical thinking
  • Time management
  • Critical thinking
  • Written communication
  • Relationship building
  • Client engagement
  • Sales strategy
  • Industry knowledge

Timeline

Global Advisor

LIV Sotheby's International Realty
01.2019 - Current

Brokerage Associate

RE/MAX Professionals
05.2006 - 01.2019

Broker Associate

Prestige Real Estate Group
05.2005 - 05.2006

Director, Client Services

Sirva Relocation
01.2004 - Current

Manager, Relocation Services

Sirva Relocation
01.2003 - 01.2004

Relocation Counselor

Sirva Relocation
01.1999 - 01.2003

Relocation Associate

Sirva Relocation
01.1998 - 01.1999

Real Estate Executive Assistant

Metro Brokers – Huston & Associates, LTD.
01.1994 - 01.1998

Bachelor of Science - Finance, with a concentration in Real Estate

Metropolitan State College of Denver

Colorado Real Estate Broker License -

JONES REAL ESTATE COLLEGE OF DENVER

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