Angela Hall

• Supported classroom activities by assisting teachers with lesson preparation and student engagement.
• Implemented individualized educational plans to enhance student learning outcomes and promote academic success.
• Provide direct behavioral support to students with special needs in inclusive and self‑contained classroom settings.
• Implement behavior intervention strategies, including redirection, prompting, and positive reinforcement, to support student engagement and learning.
• Assist the behavior team in monitoring student progress and addressing behavioral challenges in and out of the classroom and other areas.
• Support students with task completion, transitions, and emotional regulation.
• Collaborate closely with special education teachers, general education teachers, and administrators to ensure consistent behavior expectations.
• Maintain a structured, supportive environment that promotes student safety, independence, and success.

• Supervised daily operations, ensuring compliance with safety and quality standards.
• Implemented process improvements that enhanced productivity and reduced operational delays.
• Trained and mentored staff, fostering a collaborative work environment and skill development.
• Monitored performance metrics to optimize workflows and resource allocation effectively.
• Oversees a team of Customer Service Representatives who handle customer service inquiries and problems.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Acts as an escalation point for resolving customer issues.

• Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement.

• Provides input for performance appraisals.

• Provides coaching and mentoring to less experienced call center personnel.

• Answered heavy inbound calls in secured remote call center queue as needed.

• Ensures new representatives are set up with appropriate software and systems.

• Provided individualized care and supervision for children with developmental delays, sensory sensitivities, emotional regulation difficulties, and challenging behaviors.
• Implemented structured routines and evidence-based behavior strategies to promote positive behavior, safety, and emotional growth.
• Developed and followed individualized behavior support plans tailored to each child’s needs and abilities.
• Used positive reinforcement, redirection, and de-escalation techniques to reduce challenging behaviors.
• Maintained detailed daily documentation of behaviors, progress, and incidents to support consistency and communication.
• Collaborated closely with parents, guardians, and external professionals (therapists, early intervention teams, educators) to ensure continuity of care.
• Created inclusive learning activities that supported social skills, communication, and independence.
• Ensured compliance with state childcare regulations, health standards, and safety requirements.
• Managed scheduling, enrollment, supplies, and overall business operations.

Inbound call center for dental Medicaid claims

Assisted with Medicaid dental claims for providers

Coding and approving claims and adjudicating claims

Assisting providers with getting claims paid and correcting coding

Supported providers through complex claims processes using clear, calm, and professional communication.

Managed sensitive interactions requiring patience, emotional control, and solution‑focused behavior