Angela Halverson
Humboldt,Humboldt
Summary
Accomplished Pediatric Care Coordinator at UnityPoint - Berryhill Center, adept in relationship building and document management. Enhanced team productivity and operational workflows, demonstrating a keen ability to prioritize work and maintain confidentiality. Spearheaded department restructuring, significantly contributing to business growth and process improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pediatric Care Coordinator
UnityPoint - Berryhill Center
2020.11 - Current
- Managed the Child Mental Health Waiver for children ages 4-18, providing gap in care resources for patients, assisted with transition to adult services, worked with Juvenile Courts, Department of Health and Human Services, and agencies that provide services for children/adolescents.
- Placed referrals for BHIS, Therapy, Psychological evaluations, and PMIC facilities.
- Assessments for waiver eligibility, annual paperwork, file priority needs assessments for waiver waitlists to the state, work with other case managers on waiver changes/applications.
- Entered data, generated reports for Medicaid insurances, and produced tracking documents. Examples include exception to policies if Child Mental Health Waiver services were unused, filing HCBS provider reports, keeping a running excel sheet for billing patients.
- Managed personal schedule, working remote via home and in the community. Attending meetings for family/member support that include court hearings, Families First social work meetings, placement staffings for residential success including admit/discharge, Managed Care Meetings with MCO's, and school IEP meetings.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment. The team holds daily huddles for the most updated information on patients. Obtained information such as Certificates of need, functional impairments, and member/provider accountability. Frequent communication with insurance companies.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed. Work daily in Epic documenting on all patient encounters.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems. Pediatrics team works closely together on a daily basis.
- Collaborated with department heads to develop strategic plans, fostering a unified approach toward shared goals. Frequent communication with mental health, specialists, and primary care providers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development. I have access to several online trainings and opportunities to network in the Des Moines area trainings.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions. I have open and frequent communication with management.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures. I have helped in the restructuring of the Pediatric IHH department by creating workflows.
- Provided backup to Experience Specialists to step in to assist with various tasks such as answering the phones and check in patients whenever another employee was absent or at lunch. Take 2-3 on call days for the clinic, in which I am qualified to assist in crisis calls and walk-ins.
- Kept high average of performance evaluations.
Daycare Provider
Self-employeed
2016.08 - 2020.11
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Work with children individually and in groups to teach social, communicative, and problem-solving skills.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Manage safety and security of all children under care.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Billing Specialist
UnityPoint Clinic
2007.12 - 2016.08
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payors such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency through workques.
- Disbursed petty cash by recording entries and verifying documentation.
- Promoted consistent accuracy of billing information by reconciling accounts monthly.
- Posted charges to every individual account that was seen in the clinic daily.
Education
Bachelor of Arts - Social And Criminal Justice
Ashford University
San Diego, CA06.2020
Associate of Arts - Human Services
Iowa Central Community College
Fort Dodge, IA12.2007
No Degree - Music
Simpson College
Indianola, IA2005
Skills
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Data Entry
Certification
Mandatory Reporter
Timeline
Pediatric Care Coordinator
UnityPoint - Berryhill Center
2020.11 - Current
Daycare Provider
Self-employeed
2016.08 - 2020.11
Billing Specialist
UnityPoint Clinic
2007.12 - 2016.08
Bachelor of Arts - Social And Criminal Justice
Ashford University
Associate of Arts - Human Services
Iowa Central Community College
No Degree - Music
Simpson College
Mandatory Reporter
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