Angela Hamilton
Aubrey
Summary
Analytical and results-driven Business Analyst with over 15 years of experience in financial operations, data analysis, and process improvement within the mortgage and financial services industry. Proven track record of collaborating with cross-functional teams to implement compliance procedures and deliver actionable insights that drive strategic business decisions. Expertise in stakeholder engagement, requirements gathering, and leveraging data to optimize operational efficiency while supporting key initiatives. Strong analytical, communication, and teamwork skills complement a commitment to continuous learning and growth, ensuring a positive contribution to team success.
Overview
18
18
years of professional experience
Work History
Loan Management Associate – Operations
Fannie Mae
01.2018 - 01.2025
- Maintained and updated expense line-item configuration repositories, ensuring transparency and historical traceability.
- Executed ~107 manual UAT test scenarios quarterly using Jira user stories and business rules; identified ~10 major defects per cycle, reducing overpayment risk and enabling error-free deployments.
- Verified backend data using SQL (PostgreSQL), validated API endpoints via Postman, and retrieved tokens through Swagger UI.
- Logged and tracked defects in Jira Test Repository; collaborated cross-functionally to resolve issues, achieving a 93% test pass rate.
- Partnered with business users and developers to refine acceptance criteria, prioritize defects, and align testing with Agile release cycles.
- Supported deployment of Property 360, replacing legacy vendor expense systems; improved validation rules and trained 22 users on the new interface.
- Configured line items to facilitate payments to Servicers and Vendors in coordination with product support and stakeholders.
- Managed vendor reimbursements via Cruise SharePoint and automated workflows, supporting ~43 vendors across biweekly/monthly cycles.
Operations Analyst II
Fannie Mae
01.2012 - 01.2018
- Processed 571 Corporate Advance reimbursement claims post-liquidation, ensuring compliance and mitigating financial risk.
- Identified workflow gaps and improved reimbursement processes through targeted data analysis and reporting.
- Created discrepancy reports to resolve claim submission issues and ensure regulatory compliance.
- Acted as liaison between servicers and internal teams to address inquiries and validate expense claims.
REO Foreclosure Specialist III – Credit
Fannie Mae
01.2010 - 01.2012
- Managed foreclosure and title resolution processes for REO properties, meeting SLA targets of 3–5 business days.
- Resolved title issues by coordinating with vendors, attorneys, and servicers; ensured accurate and timely communication.
- Monitored vendor performance, recommended process enhancements, and delivered training as needed.
- Conducted periodic analysis of asset status to resolve discrepancies and support credit risk reduction.
- Ensured compliance with legal and internal policies; maintained accurate records and databases.
Claim Research Analyst / Title Examiner
Landsafe National Default
01.2007 - 01.2010
- Filed title claims with insurers to resolve discrepancies such as vesting issues and legal description errors.
- Collaborated with foreclosure attorneys and underwriters to determine resolution strategies for complex title issues.
- Evaluated title search reports and graded vendor performance to ensure adherence to business standards.
- Maintained detailed records of title claims and tracked resolution progress, including Colorado Indemnity cases.
- Responded to approx 15-20 inquiries and request made by foreclosure attorneys, outside title companies, as well as internal request rom Bank of America Mortgage Loan Officers.
- Managed approximately 15–20 weekly inquiries from foreclosure attorneys, external title companies, and internal Bank of America Mortgage Loan Officers, delivering prompt and accurate responses to resolve title-related issues and support foreclosure processing.
Education
Certificate of Technical Studies - Data Analytics
CareerFoundry
Berlin, Germany01-2024
Associate of Applied Science - Mortgage Banking
North Lake College
Irving, TX08-2011
Skills
- Expense configuration management
- User acceptance testing
- Defect tracking and resolution
- SQL database querying
- API testing /validation
- Agile methodologies
- Vendor management
- Cross-functional collaboration
- Payment processing automation
- Stakeholder communication
- Adaptability and flexibility
- Jira and confluence
- Test scenario execution
- Test execution
- Manual testing
- Data analytics
Websites
Accomplishments
Earned company-wide “We Can Be Counted On” award for upholding organizational commitments and delivering results.
Skills
- Business & Data Analysis
- Requirements Gathering & Documentation
- Process Improvement & Compliance
- Cross-Functional Collaboration
- Data Visualization (Tableau, Excel)
- SQL, Confluence, Jira
- Stakeholder Communication
- Testing & Quality Assurance
- Training/Coaching
- Microsoft Office/Excel
- Swagger UI
- API (Postman)
Timeline
Loan Management Associate – Operations
Fannie Mae
01.2018 - 01.2025
Operations Analyst II
Fannie Mae
01.2012 - 01.2018
REO Foreclosure Specialist III – Credit
Fannie Mae
01.2010 - 01.2012
Claim Research Analyst / Title Examiner
Landsafe National Default
01.2007 - 01.2010
Certificate of Technical Studies - Data Analytics
CareerFoundry
Associate of Applied Science - Mortgage Banking
North Lake College