Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Angela Handy

Angela Handy

Hempstead,NY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Security Officer position. Ready to help team achieve company goals.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

FORTUNOFF
09.2007 - Current
  • Opening Credit Cards and Customer Accounts
  • Cashier
  • Answer Phones
  • Re-Stocking Inventory
  • Assisting Customers with Purchases.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

STAPLES
08.2007 - Current
  • Cashier
  • Re-Stocking Inventory
  • Assisting Customers with Purchases
  • Answering Phones
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Cleaner

Westbury Union Free School
07.2022 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.

Proprietor

ANGELA'S BASKETS
01.2002 - 01.2007
  • Make baskets for all occasions
  • Floral Arrangements
  • Embroidery and Monograms
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Interacted well with customers to build connections and nurture relationships.

Sales Manager

VELTS STATIONERY STORE
01.2000 - 01.2002
  • Sales/Customer Service
  • Overall Management of Store
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Built relationships with customers and community to establish long-term business growth.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales Manager

CARPLUS
01.1999 - 12.1999
  • Management of Store
  • Customer Service
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

Computers, Customer Service, Crafting, Cooking

Farmingdale State College
Farmingdale, NY

Skills

  • Customer Service
  • General security
  • Incident reporting
  • Report writing
  • Reliability and punctuality
  • Attention to detail

Languages

English
Professional Working

Timeline

Cleaner

Westbury Union Free School
07.2022 - Current

Customer Service Representative

FORTUNOFF
09.2007 - Current

Customer Service Representative

STAPLES
08.2007 - Current

Proprietor

ANGELA'S BASKETS
01.2002 - 01.2007

Sales Manager

VELTS STATIONERY STORE
01.2000 - 01.2002

Sales Manager

CARPLUS
01.1999 - 12.1999

Computers, Customer Service, Crafting, Cooking

Farmingdale State College

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