Angela Harbaugh
Alum Bank,PA
Summary
Results-driven Senior Practice Manager with a strong background in enhancing healthcare collaboration and optimizing operational processes. Demonstrated expertise in HIPAA compliance and staff development has led to significant improvements in patient care and team performance. Adept at practice management and fostering a culture of continuous improvement, driving innovative solutions that elevate healthcare standards.
Overview
12
12
years of professional experience
Work History
Senior Practice Manager
UPMC-Western Maryland
Cumberland, MD
04.2024 - Current
- Enhanced effectiveness of healthcare collaboration for patient care.
- Led consistent team meetings focused on performance objectives.
- Ensured that all personnel adhered to HIPAA regulations regarding privacy of patient information.
- Optimized process flow by supporting team.
- Oversaw updates of health care delivery systems and technological advancements.
- Created procedures for addressing customer complaints efficiently.
- Led, monitored, and assessed performance of medical staff.
- Implemented procedures ensuring adherence to industry standards.
- Coordinated efforts across departments strengthening healthcare delivery.
- Joined strategic planning meetings with senior leadership.
- Streamlined processes to maximize financial performance.
- Maintained organized surroundings by routinely inspecting common spaces.
- Handled patient interactions with empathy, ensuring privacy of medical details.
- Guided team by providing clear direction.
- Complied with OSHA and HIPAA regulations.
- Hired and provided training to new healthcare team members.
- Created work schedules based on workload and available resources.
- Worked with physicians and clinical staff to streamline workflow processes.
- Monitored appointment schedules to identify areas where additional resources may be needed or where there are gaps in coverage.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Analyzed operational data to identify opportunities for improving operational efficiencies within the practice.
- Coordinated activities between multiple departments within the organization.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Delivered exceptional service through inventive solutions.
- Solved product and service issues through successful teamwork.
- Completed day-to-day duties accurately and efficiently.
Adminstrative Assistant Human Resources
Captive-Aire
Bedford , PA
01.2023 - 09.2024
- Processed, verified and maintained personnel-related documentation.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Handled confidential information with discretion and integrity.
- Responded to internal and external HR-related inquiries or requests.
- Organized and maintained personnel records, ensuring accuracy of information.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Executed various essential duties consistently.
Scheduling Coordinator
UPMC Hillman Cancer Center
Altoona, PA
09.2023 - 04.2024
- Updated patient information in databases and adhered to confidentiality requirements.
- Instructed patients regarding how to prepare for appointments.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Received and processed patient scheduling requests in a timely manner.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Assisted patients with canceling and rescheduling appointments.
Medical Office Manager
UPMC Pennwood Family Medicine
Everett, PA
12.2012 - 01.2023
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Established work procedures or schedules to organize daily work of administrative staff.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Trained new staff on office procedures, software programs and customer service protocols.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Chestnut Ridge Senior High School
New Paris06-1995
Skills
- Operational efficiency
- Innovation and creativity
- Staff development
- HIPAA and OSHA regulations
- Hiring medical personnel
- Continuous improvement
- Electronic health records
- Performance metrics
- Workflow management
- Staff management
- Employee performance
- Practice management
- Payroll administration
- Managing medical practices
References
References available upon request.
Timeline
Senior Practice Manager
UPMC-Western Maryland
04.2024 - Current
Scheduling Coordinator
UPMC Hillman Cancer Center
09.2023 - 04.2024
Adminstrative Assistant Human Resources
Captive-Aire
01.2023 - 09.2024
Medical Office Manager
UPMC Pennwood Family Medicine
12.2012 - 01.2023
High School Diploma -
Chestnut Ridge Senior High School
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