Angela Hardin
Bloomington,IN
Summary
Highly-motivated employee eager to take on new challenges. Strong work ethic, adaptability and exceptional prioritizing skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strive to get the patient the best time that fits their schedule. Work well with the OR group to get the right information on the patient charts.
Overview
30
30
years of professional experience
Work History
RCS Associate
IUH Bloomington
Bloomington, IN
10.2017 - Current
- Provided training to new hire associates.
- Maintained up-to-date knowledge of scheduling changes and regulations.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Prepared guides to help other coworkers dor direction on what to do on different departments we schedule for
- Assisted in the implementation of new policies that improved efficiency levels.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Delivered high level of service to patients to both maintain and extend relationships for the hospital experience.
- Improved customer service feedback scores through outstanding service.
- Managed calls, customer service and faxes, and Request List
- Engaged positively with each customer, providing professional and polite support for out patients
- Generated status reports detailing key information, produced documentation and developed presentations.
Registration Clerk
Greene County General Hospital
Linton, IN
06.1994 - 09.2015
- Greeted and registered patients in a courteous and professional manner.
- Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
- Assisted with scheduling appointments and referrals to other departments.
- Maintained accurate records of all patient interactions, registrations, financial transactions.
- Provided excellent customer service while handling all incoming calls efficiently and professionally.
- Entered data into computer system accurately to ensure accuracy of patient information.
- Maintained current knowledge of healthcare regulations related to patient privacy.
- Scanned documents into electronic health record systems as needed.
- Participated in training sessions related to new software applications.
- Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Education
Medical Secretary
Vincennes University
Vincennes, IN05-1994
Skills
- Customer interaction
- Relationship Building
- New Hire Training
- Courteous and Professional
- Process Improvement
- Complex Problem-Solving
- Work Planning and Prioritization
- Cross-Functional Teamwork
- Leadership Qualities
- Attention to Detail
- Problem-solving abilities
- Self Motivation
- Continuous Improvement
Timeline
RCS Associate
IUH Bloomington
10.2017 - Current
Registration Clerk
Greene County General Hospital
06.1994 - 09.2015
Medical Secretary
Vincennes University
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