Summary
Overview
Work History
Education
Skills
Timeline
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Angela Harjo

Sand Springs

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience

Work History

Summer Helpline Agent -Remote

Fuse3 Solutions (Hunger Free Oklahoma)
06.2025 - 09.2025
  • Answered incoming calls for the Summer EBT program
  • Answered questions about the program
  • Completed applications online for eligible families
  • Escalated cases that needed further attention
  • Created cases for each call and gave call details in Salesforce
  • Informed clients of policies and procedures
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Coordinated communication between clients and internal teams to resolve issues promptly.

Premier Support - Remote

Sutherland Global Services
11.2023 - 01.2025
  • Taking supervisor incoming calls for a retail chain, problem solving accounts, composing emails and sending to customers as needed. Issued refunds, helped with placing online orders and any questions about customer accounts.

Social Media Content Moderator -Remote

Alorica
09.2022 - 10.2023
  • Moderated social media videos and applied community guidelines when needed. Production based queues. Time management and quality assurance metrics all in a remote environment.
  • Reviewed user-generated content to ensure compliance with community guidelines and company standards.
  • Identified and escalated potentially harmful content to appropriate teams for further investigation.
  • Implemented best practices for content moderation, enhancing efficiency and accuracy of review processes.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.

CSR - Customer Service Representative

BH Media Group
04.2019 - 10.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers. Customer requests for products, services, and company information were handled by me. Answering customer calls promptly to avoid long wait times on hold. Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions. Used my sales skills to promote newspaper and to take advantage of upsell opportunities. Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.

Data Entry Clerk

Cisive
03.2015 - 07.2018
  • Used my knowledge of data entry skills to decipher incomprehensible or garbled applications. Obtained scanned documents and entered them into a database. Corrected any data entry errors to avoid issues like duplication or data degradation in the future. I was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Handling document management, which included organizing forms, photocopying, filing records, preparing correspondence, and creating reports. Scanned documents and saved them in a database to keep track of important organizational data. Proofreading applications to find information for each data entry field.

Lab Courier

BeavEx
05.2003 - 03.2015
  • Collected medical specimens from veterinarian businesses within a 150 square mile area every day. Had an excellent attendance record and was always on time for work. Established long-term relationships with customers by delivering packages on time, interacting professionally, and responding quickly to questions. Increased customer satisfaction by resolving emergency issues. Communicated route progress to manager, noting traffic and construction issues to avoid delays for critical deliveries. Was in charge of receiving, storing, identifying, and delivering lab products to 50+ clients.

Education

GED -

Oklahoma Board of Education
Oklahoma City, OK
05.2003

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Microsoft office
  • Client relations
  • Customer complaint resolution
  • Documenting information
  • Ensuring customer satisfaction
  • Call management
  • Critical thinking
  • Flexible schedule
  • Resolving customer issues
  • Salesforce

Timeline

Summer Helpline Agent -Remote

Fuse3 Solutions (Hunger Free Oklahoma)
06.2025 - 09.2025

Premier Support - Remote

Sutherland Global Services
11.2023 - 01.2025

Social Media Content Moderator -Remote

Alorica
09.2022 - 10.2023

CSR - Customer Service Representative

BH Media Group
04.2019 - 10.2019

Data Entry Clerk

Cisive
03.2015 - 07.2018

Lab Courier

BeavEx
05.2003 - 03.2015

GED -

Oklahoma Board of Education

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Angela Harjo