Summary
Overview
Work History
Education
Skills
Websites
References
Affiliations
Accomplishments
References
Timeline
Generic

ANGELA HARLOW

Dubuque

Summary

Detail-oriented professional with a proven track record in customer relationship management and data management. Expertise in Salesforce CRM and Microsoft Office Suite, enhancing customer service delivery and facilitating cross-functional collaboration.

Overview

10
10
years of professional experience

Work History

Compliance Services Representative

Sovos Compliance
Remote
01.2022 - Current
  • Executed daily data importation and managed financial transactions for diverse clients.
  • Resolved client inquiries promptly, ensuring satisfaction with service requests.
  • Collaborated with cross-functional teams to optimize customer service processes and implementation.
  • Trained new team members on company policies and customer service protocols.
  • Addressed state agency inquiries to ensure tax compliance across client accounts.
  • Engaged closely with clients during new platform implementations.

Product and Customer Support Specialist

YMCA of the North
MN
05.2015 - 12.2021
  • Delivered comprehensive product support and customer service to internal and external stakeholders.
  • Collaborated with multiple departments to develop programs that meet association standards and community needs.
  • Coordinated software updates and enhancements with external vendors.
  • Supported a variety of YMCA programs, including Camps, Branch initiatives, and Childcare services.
  • Managed administrative functions such as data entry, financial transactions, and customer inquiries.
  • Fielded high volumes of incoming calls, ensuring prompt response and resolution.

Education

Bachelor of Fine Arts - Roseville, MN

University of Northwestern - St. Paul
Roseville, MN
01.2016

Skills

  • Microsoft Office Suite
  • Salesforce CRM
  • Customer relationship management
  • Cross-functional collaboration
  • Client resolution
  • Employee coaching

References

Provided upon request.

Affiliations

  • Cooking
  • Fiber Arts
  • Gardening

Accomplishments

  • Awarded Quarterly "High-Five" merit bonus for demonstrating adaptability within role

References

References available upon request.

Timeline

Compliance Services Representative

Sovos Compliance
01.2022 - Current

Product and Customer Support Specialist

YMCA of the North
05.2015 - 12.2021

Bachelor of Fine Arts - Roseville, MN

University of Northwestern - St. Paul
ANGELA HARLOW