Angela Harmon

*Set aggressive targets for employees to drive company success and strengthen motivation.
*Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
*Updated reports, managed accounts, and generated reports for the company database.
*Streamlined and monitored quality programs to alleviate overdue compliance activities.
*Established team priorities, maintained schedules, and monitored performance.
*Maintained computer and physical filing systems.
*Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.

*Evaluated patient histories, complaints, and current symptoms.
*Administered different therapies and medications in line with physician orders and treatment plans.
*Monitored patient reactions after administering medications and IV therapies.
*Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
*Delivered high-quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
*Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
*Monitored vital signs, conducted physical assessments, and evaluated laboratory results for strategic care planning.
*Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

*Processed medical insurance claims and payments.
*Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
*Completed administrative patient intakes with case histories, insurance information, and mandated forms.
*Managed master calendar and scheduled provider appointments based on optimal patient loads and clinician availability.
*Managed multi-line phone system and pleasantly greeted patients.

*Verified insurance coverage and eligibility for medical services before scheduling appointments to prevent billing issues.
*Answered phone calls and messages for over 50 physicians from several specialties medical facilities, scheduling appointments and handling patient inquiries.
*Collaborated with healthcare staff to verify the alignment of appointment scheduling with clinic protocols.
*Monitored patient wait times, providing updates to achieve optimal patient satisfaction.