Certified CNA and Reliable Direct Care Worker offering exceptional care in home and facility environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness. Certified in CPR.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Direct Support Professional
Lubbock State Supported Living Center
Lubbock, Texas
01.2026 - Current
Supported residents with daily living activities.
Assisted residents with personal hygiene, dressing, and social interactions.
Monitored resident safety during housing, recreation, and community activities to ensure well-being and prevent incidents.
Documented behavior changes and care notes in shift reports to provide accurate information for ongoing resident support.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Assisted individuals in learning and developing new skills.
Assisted individuals with mobility support to enhance daily activities. and independence for disabled individuals and continually monitored safety.
Certified Nursing Aide
Crown Point Health Suites
Lubbock, Texas
08.2025 - 01.2026
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Followed support plans for resident routines and behavioral needs.
Documented current patient information to update vital signs, behaviors, and eating habits.
Documented behavior changes and care notes in shift reports.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Maintained clean and well-organized environment for client happiness and safety.
Reported changes in client condition to administrators, facilitating nursing intervention.
Customer Service Representative
AT&T Mobility
Lubbock, Texas
06.2008 - 03.2025
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted callers with billing questions and payment arrangements
Troubleshot device, service, and activation issues
Processed plan changes and order updates.
Handled escalated concerns with calm, professional communication
Documented customer interactions and account details accurately
Education
Estacado High School
LUBBOCK, TX
Some College (No Degree) - Child Development And Human Resources
South Plains College
Levelland, TX
Skills
Direct patient care
Patient care
ADL support
Vital Sign Monitoring
Vital sign documentation
Patient documentation
Behavior documentation
Infection control procedures
CPR Certified
Certification
Certified Nurses Assistant
Timeline
Direct Support Professional
Lubbock State Supported Living Center
01.2026 - Current
Certified Nursing Aide
Crown Point Health Suites
08.2025 - 01.2026
Customer Service Representative
AT&T Mobility
06.2008 - 03.2025
Estacado High School
Some College (No Degree) - Child Development And Human Resources