Angela Harris
Geismar,LA
Summary
Hardworking employee enthusiastic about learning the customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Responsible I brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Resident Care Attendant
Gardenview Assisted Living
04.2023 - Current
- Supported smooth shift transitions by providing thorough handovers to incoming staff, ensuring seamless continuity of care.
- Promoted culture of respect among staff members by modeling professionalism in every interaction.
- Provided emotional support to residents and their families during difficult times, fostering strong relationships built on trust.
- Monitored vital signs and reported any abnormalities or changes in condition to nursing staff promptly.
- Assisted over 200 elderly, convalescents and disabled residents with daily living activities in residential care facilities.
- Transported patients between rooms and appointments or testing locations.
- Conversed with assigned residents to determine emotional and physical state of being and reported changes to resident services director.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Ensured timely and accurate documentation of all resident interactions, maintaining compliance with state regulations and facility policies.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Escorted residents to community activities and games and encouraged participation.
- Delivered and served meals and provided other dining needs.
- Assisted residents with daily living activities, promoting independence and preserving dignity.
- Facilitated recreational activities for residents, contributing to engaging social atmosphere within community setting.
- Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Responded promptly to resident emergencies, ensuring their safety and well-being at all times.
- Participated in ongoing training and professional development opportunities, staying current with best practices in resident care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
- Conducted regular room checks for potential hazards or maintenance concerns, proactively addressing issues before they escalated into larger problems.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted new employees during their orientation period by sharing knowledge about facility procedures, helping them acclimate more quickly.
- Helped patients' complete range of motion exercises to prevent loss of function during care.
- Maintained safe and clean environment for residents through diligent housekeeping and sanitation practices.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
Resident Care Associate
The Pearl At Jamestown
01.2023 - 04.2024
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped patients' complete range of motion exercises to prevent loss of function during care.
- Streamlined daily routines for residents through efficient scheduling and time-management practices.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained thorough documentation of resident progress, effectively communicating updates to team members as necessary.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Continuously expanded knowledge base regarding geriatric care through ongoing education opportunities and research efforts.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Assisted in meal preparation and service, ensuring nutritional needs of each resident were met consistently.
- Observed resident behavior closely, identifying any changes or concerns that warranted further assessment or intervention from medical professionals.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided compassionate assistance with daily living tasks such as bathing, dressing, grooming, and mobility support.
- Implemented creative activities to promote both mental and physical stimulation among residents.
- Facilitated personal hygiene management, feeding and ambulation.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Worked well in as team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered support for client mental and emotional needs to enhance physical
- outcomes and overall happiness.
- Supported needs of [Number]+ residents under long-term care
In Home Delivery Associate-WMT
Walmart
05.2021 - 04.2023
- Expedited deliveries to meet customer deadlines and requirements.
- Minimized company liability and risks to loads by obeying traffic laws.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Caregiver
Island Enterprises
10.2016 - 04.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
A Plus Personal Home Care Inc
04.2015 - 10.2016
- Built strong relationships with clients to deliver emotional support and companionship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided compassionate and patient-focused care to cultivate well-being.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded status and duties completed in logbooks for management.
Cashier/Assistant Manager
Kmart
10.2012 - 06.2014
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
No Degree - Healthcare
Med-Advance Training
Baton Rouge, LA03.2024
Skills
- Lifting and Moving Cargo
- Local Routes Understanding
- Knowledge of State Roads and Highways
- Pallet Jack Operation
- Customer Satisfaction
- Recordkeeping Requirements
- Time Management
- Customer Service
- Billing Statements
- Reading Comprehension
- Resident Care Associate (RCA)
- ADL Assistance
- Vital signs
- Personal Care Aide (PCA)
- Teamwork and Collaboration
- Preparing meals
- CNA Certification
- Dementia Care
Timeline
Resident Care Attendant
Gardenview Assisted Living
04.2023 - Current
Resident Care Associate
The Pearl At Jamestown
01.2023 - 04.2024
In Home Delivery Associate-WMT
Walmart
05.2021 - 04.2023
Caregiver
Island Enterprises
10.2016 - 04.2020
Caregiver
A Plus Personal Home Care Inc
04.2015 - 10.2016
Cashier/Assistant Manager
Kmart
10.2012 - 06.2014
No Degree - Healthcare
Med-Advance Training
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