Angela Harris
Plantersville,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes, as demonstrated at CVS Pharmacy. Expert in cash handling and customer service, significantly reducing transaction errors. Skilled in fostering positive customer relations through efficient and accurate service.
Overview
18
18
years of professional experience
Work History
Cashier and Stocker
CVS Pharmacy
2019.12 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Pharmacy Technician
Fred's Pharmacy
2010.12 - 2019.12
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Cashier
Fred's Store
2007.01 - 2010.01
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Nettleton High School
Nettleton, MS 2001.05 -
Skills
Customer Service
Cash Handling
Customer Assistance
Payment Processing
Timeline
Cashier and Stocker
CVS Pharmacy
2019.12 - Current
Pharmacy Technician
Fred's Pharmacy
2010.12 - 2019.12
Cashier
Fred's Store
2007.01 - 2010.01
High School Diploma -
Nettleton High School
2001.05 -
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