Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Harrison

Atlanta,GA

Summary

Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill]. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

19
19
years of professional experience

Work History

Cashier/Customer Service Representative

Krispy Kreme
08.2020 - 01.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier/Food Runner

Newk's Eatery
04.2018 - 07.2020
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Welcomed customers and helped determine their needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Tallied cash drawer at beginning and end of each work shift.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Warehouse Associate

Southern Tea
07.2016 - 03.2018
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Completed cycle counts and monthly inventory.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Entered quantity received against purchase order in computer system.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.

Shift Leader/Cashier/Cook

Moes Southwestern Grill
05.2010 - 06.2016
  • Devised and implemented processes and procedures to streamline operations.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Conducted regular reviews of operations and identified areas for improvement.

Management Trainee

Rack Room Shoes
07.2004 - 04.2010
  • Developed detailed plans based on broad guidance and direction.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Launched quality assurance practices for each phase of development
  • Organized projects and contests to increase sales and encourage exceptional customer service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Gained knowledge of company policies, protocols and processes.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Described product to customers and accurately explained details and care of merchandise.

Education

Associate of Arts - Business Administration And Management

Jefferson State Community College
Birmingham, AL

High School Diploma -

Hoover High School
Hoover, AL
05.2002

Skills

  • Issue Resolution
  • Stocking and Replenishing
  • Cleaning and Sanitizing
  • Product Knowledge
  • Customer Relations
  • Customer Service Excellence
  • Loyalty Program Promotion
  • Microsoft Windows
  • Complex Problem-Solving
  • Merchandise Restocking
  • Purchase Assistance
  • Retail Merchandising
  • Microsoft Excel

Timeline

Cashier/Customer Service Representative

Krispy Kreme
08.2020 - 01.2023

Cashier/Food Runner

Newk's Eatery
04.2018 - 07.2020

Warehouse Associate

Southern Tea
07.2016 - 03.2018

Shift Leader/Cashier/Cook

Moes Southwestern Grill
05.2010 - 06.2016

Management Trainee

Rack Room Shoes
07.2004 - 04.2010

Associate of Arts - Business Administration And Management

Jefferson State Community College

High School Diploma -

Hoover High School
Angela Harrison