Angela Harrison
Suitland,MD
Summary
Adept at fostering positive environments and enhancing team dynamics, I excelled in roles at Norwalk Transit District and other notable companies. My expertise in customer service and computer proficiency, coupled with a knack for problem-solving, drove significant improvements in operational efficiency and client satisfaction.
Overview
22
22
years of professional experience
Work History
CDL Class B Driver
Norwalk Transit District
04.2016 - 04.2019
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
- Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.
- Collaborated with dispatchers for accurate scheduling, addressing any changes or issues promptly.
CDL Class B School Bus Driver
First Student
04.2015 - 04.2017
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Driver (children Awarded to State)
VIP Limousine
04.2014 - 04.2015
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Receptionist
Audi Of Greenwich
04.2006 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained schedule for staff, reducing wait time and increasing client satisfaction.
Store Manager
The Picture Show
04.2001 - 04.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Receptionist
Louie Dreyfus
04.1997 - 04.2000
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Real Estate Law, Contract Law, Board of ED Law
Law Library 123 Hoyt Street
123 Hoyt Street, Stamford CT. 0690504.2023
Cyber Security
Housatonic Community College
Bridgeport, CT03.2020
Skills
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Customer Service
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Team Development
Timeline
CDL Class B Driver
Norwalk Transit District
04.2016 - 04.2019
CDL Class B School Bus Driver
First Student
04.2015 - 04.2017
Driver (children Awarded to State)
VIP Limousine
04.2014 - 04.2015
Receptionist
Audi Of Greenwich
04.2006 - 01.2008
Store Manager
The Picture Show
04.2001 - 04.2003
Receptionist
Louie Dreyfus
04.1997 - 04.2000
Real Estate Law, Contract Law, Board of ED Law
Law Library 123 Hoyt Street
Cyber Security
Housatonic Community College
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