Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Hart

Urbana,IL

Summary

Dynamic professional with extensive experience in customer service and housekeeping at Holiday Inn Hotel. Proven expertise in chemical safety and surface cleaning, enhancing guest satisfaction through effective communication and problem-solving. Recognized for maintaining high standards of cleanliness and operational efficiency, contributing to a welcoming environment for all guests.

Overview

9
9
years of professional experience

Work History

Housekeeper Aide

Holiday Inn Hotel
Urbana, IL
03.2024 - 02.2025
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Responded to requests from guests regarding housekeeping needs.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Reported any maintenance issues or damage to supervisors immediately.

Cashier

County Market Grocery
, IL
03.2020 - 06.2021
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Adhered to safety regulations when handling sharp objects such as knives or scissors.
  • Greeted customers and provided assistance in locating items.
  • Processed returns and exchanges according to company policies and procedures.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Assisted with pricing merchandise for sale in store.

Desk Clerk

Ruby's Cafe
Illinois City, IL
12.2015 - 03.2019
  • Provided excellent customer service by addressing inquiries promptly and efficiently.
  • Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
  • Trained new staff members on desk clerk procedures.
  • Inputted reservation requests into booking system accurately.
  • Answered phone calls promptly and professionally.
  • Responded to all complaints in a timely fashion to ensure guest satisfaction.
  • Participated in meetings with management team regarding changes in policies or operations.

TSR Agent

Americall Teleperformance
Illinois City, IL
05.2017 - 12.2018
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Actively participated in developing strategies for improving customer relations.
  • Developed customer relationships and ensured satisfaction with services.
  • Conducted market research to identify trends and opportunities in the industry.

Education

Some College (No Degree) - Business Administration and Management

Everest College
Florida City, FL

Skills

  • Chemical safety
  • Surface cleaning
  • Floor maintenance
  • Equipment operation
  • Guest relations
  • Customer service

Timeline

Housekeeper Aide

Holiday Inn Hotel
03.2024 - 02.2025

Cashier

County Market Grocery
03.2020 - 06.2021

TSR Agent

Americall Teleperformance
05.2017 - 12.2018

Desk Clerk

Ruby's Cafe
12.2015 - 03.2019

Some College (No Degree) - Business Administration and Management

Everest College

Similar Profiles

CREATE PROFILE
Angela Hart