Angela Harwood
Tracy,CA
Summary
Friendly and engaging Server with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Highly organized, proactive and punctual. Works well within team settings. Excellent oral and written communication, listening and time management skills with strong attention to detail.
Overview
7
7
years of professional experience
Work History
Server
The Point Restaurant
Rio Vista, CA
08.2018 - 03.2024
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, etc.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
Crew Member/cashier
McDonald's
Rio Vista, CA
11.2017 - 07.2018
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock
- Drove team success by completing assigned task quickly and accurately
- Remained mindful of workplace safety according to predetermined specifications
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Cashier/Dishwasher/Cook Helper
Pizza Factory
Rio Vista, CA
12.2016 - 10.2017
- Operated cash register, collected payments and provided accurate change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Worked closely with front-end staff to assist customers
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Maintained order and cleanliness of work areas to conform with health codes
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses
- Organized ingredients and restocked supplies to prepare for busy periods
- Cleaned utensils, dishes and glasses for customer use
- Packaged and stored food products appropriately to ensure proper handling and preservation.
Education
Some College (No Degree) - Astrophysics
Los Medanos College
Skills
- POS systems
- Customer assistance
- Cash management
- Cash drawer balancing
- Product recommendations
- Staff mentoring
- Loss prevention
- Payment processing
References
References available upon request.
Timeline
Server
The Point Restaurant
08.2018 - 03.2024
Crew Member/cashier
McDonald's
11.2017 - 07.2018
Cashier/Dishwasher/Cook Helper
Pizza Factory
12.2016 - 10.2017
Some College (No Degree) - Astrophysics
Los Medanos College
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