Angela Haugen
Mora,MN
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Door Dash
Independent Contractor
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Homemaker
Haugen/Hodena Household
01.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Made and attended all doctors appointments, and necessary meetings. Has the ability to schedule appropriately.
- Supervised four in home care providers with 3 children with special needs.
ULP
Signe & Olivias LLC
06.2010 - 01.2012
- Cared for clientele w Memory Cares.
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Administered medication and treatments as prescribed by medical staff.
- Monitored vital signs such as blood pressure, pulse, temperature and respiration rate.
- Observed and documented changes in patient's condition including physical and emotional well-being.
- Reported any changes or concerns to supervising nurse or physician promptly.
- Communicated effectively with patients, families, physicians and other healthcare professionals.
- Helped patients maintain their independence while providing support when needed.
- Performed basic nursing skills such as wound care, catheter care and ostomy management.
- Provided emotional support to those requiring end-of-life care.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Responded quickly in emergency situations following established
- Answered call lights promptly in order to meet patient needs in a timely manner.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Greeted, guided and offered assistance to patients and visitors.
- Restocked supplies and cleaned equipment between patients.
- Used wheelchairs to transport patients around facility and to and from vehicles.
- Provided companionship, and organized activities
- Working Diabetic Cares
- Understood and followed oral and written directions.
- Proper documentation daily as per the State.
ULP
Signe & Olivias, LLC
05.2009 - 08.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Helped client with medication self-administration.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
Direct Care Staff Member
Community Living Options
06.2005 - 12.2008
- Provided personal care to clients, such as bathing, dressing and grooming.
- Assisted with medication administration and documentation of treatments.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Encouraged socialization among clients through recreational activities.
- Ensured safety of all clients in accordance with facility regulations.
- Performed housekeeping tasks, such as changing linens and cleaning rooms.
- Communicated effectively with other members of the healthcare team.
- Transported clients to medical appointments or other destinations as needed.
- Maintained accurate records and reports related to client care activities.
- Assessed changes in physical or mental condition and reported findings to supervisor.
- Promoted a positive environment that respects the dignity of residents and clients.
- Utilized appropriate techniques when dealing with challenging behaviors.
- Provided emotional support and encouragement to clients during difficult times.
- Participated in training programs as required by state licensing regulations.
- Responded promptly to emergency situations involving client health or safety.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Administered medications or treatments as directed by physician or nurse.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Education
Ogilvie High School
Ogilvie, MN06-2003
Skills
- Calm Under Pressure
- Verbal Communication
- Task Prioritization
- Troubleshooting
- Communication
- Basic Math
- Dependable and Responsible
- Quality Assurance
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
Languages
English
Professional Working
Timeline
Door Dash
Independent Contractor
02.2024 - Current
Homemaker
Haugen/Hodena Household
01.2012 - Current
ULP
Signe & Olivias LLC
06.2010 - 01.2012
ULP
Signe & Olivias, LLC
05.2009 - 08.2010
Direct Care Staff Member
Community Living Options
06.2005 - 12.2008
Ogilvie High School