Angela Hayes Magee
Customer Account Advisor
Magee,MS
Summary
Versatile Customer Account Advisor with 3 years of experience developing and maintaining strategic long-term relationships with key accounts. Skillful in developing successful marketing strategies and creating sales forecasts to target daily, monthly and yearly objectives. Diligent and proactive professional dedicated to meeting or exceeding organizational goals while providing excellent customer service and satisfaction.
Overview
24
24
years of professional experience
Work History
Substitute Teacher
Genesis One School
03.2023 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
Caregiver
Home Instead Senior Care Home
11.2022 - 01.2023
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Piggly Wiggly
03.2022 - 10.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Driver
Uber
07.2017 - 08.2017
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Volunteer
Gateway Rescue Mission
11.2016 - 12.2016
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
ISO Agent
U.S. Merchant System
08.2008 - 03.2015
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
- Advised customers about new products and assisted customers in determining best financial product for needs.
- Informed clients of policies and procedures.
Volunteer
Orchard United Methodist Church
01.2007 - 12.2007
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
Sales Representative
The Salvation Army
01.2004 - 12.2006
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
Bookstore Clerk
Montgomery College
08.2003 - 11.2003
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Accounts Payable Clerk
State Farm
01.2000 - 07.2003
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
Education
No Degree - Paralegal
Montgomery College
Maryland, United States11.2003
No Degree - Data Entry
PSI Institute
Maryland, United States12.1990
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.1989
Skills
- Account Management
- Regulatory Compliance
- Promotional support
- Quality Control
- Direct Sales
- Order Processing
- De-Escalation Techniques
- Customer Service
- Call Volume and Quality Metrics
- Understanding Customer Needs
- MS Office
Timeline
Substitute Teacher
Genesis One School
03.2023 - Current
Caregiver
Home Instead Senior Care Home
11.2022 - 01.2023
Cashier
Piggly Wiggly
03.2022 - 10.2022
Driver
Uber
07.2017 - 08.2017
Volunteer
Gateway Rescue Mission
11.2016 - 12.2016
ISO Agent
U.S. Merchant System
08.2008 - 03.2015
Volunteer
Orchard United Methodist Church
01.2007 - 12.2007
Sales Representative
The Salvation Army
01.2004 - 12.2006
Bookstore Clerk
Montgomery College
08.2003 - 11.2003
Accounts Payable Clerk
State Farm
01.2000 - 07.2003
No Degree - Paralegal
Montgomery College
No Degree - Data Entry
PSI Institute
High School Diploma -
Gaithersburg High School