Angela Head
Covington,GA
Summary
Dedicated and compassionate medical professional graduating in May 2024 with my nursing degree (RN-ADN) with a progressive career history in direct patient care and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Piedmont Rockdale Hospital
06.2019 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Supported needs of [Number]+ residents under long-term care.
Medical Assistant
Ear, Nose And Throat Specialists
09.2014 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Bartender
Applebee's Neighborhood Grill & Bar
09.1996 - 07.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Associate of Science - Nursing
Athens Technical College
Athens, GA05.2024
Associate of Science -
Hiwassee College
Madisonville, TN05.1996
High School Diploma -
Rockdale County High School
Conyers, Ga05.1994
Skills
- Vital signs monitoring
- Blood Glucose Testing
- Infection control standards
- Professional Bedside Manner
- Emergency Response
- IV Insertion
- Infection prevention
- Time Management
- CPR Certification
- Patient-focused care
- Empathy and Compassionate Care
- Basic Life Support
- Medical terminology knowledge
- Client documentation
- Room Cleaning and Restocking
- Patient relationship building
Certification
BLS - 2025
Timeline
Patient Care Technician
Piedmont Rockdale Hospital
06.2019 - Current
Medical Assistant
Ear, Nose And Throat Specialists
09.2014 - 06.2019
Bartender
Applebee's Neighborhood Grill & Bar
09.1996 - 07.2018
Associate of Science - Nursing
Athens Technical College
Associate of Science -
Hiwassee College
High School Diploma -
Rockdale County High School