Angela Hebert
WEST BEND,Wisconsin
Summary
A Trusted General Manager that delegates responsibilities and supervises day-to-day operations, with a strong understanding of business management, financial and leadership principles. Consistently establishing and achieving business and profit objectives. Thrives under pressure and able to remain professional and calm. Extremely loyal, reliable, kind, and hardworking. Has a very "family oriented" management style and sincerely cares about staff.
Overview
18
18
years of professional experience
Work History
General Manager
Elements Massage
06.2023 - Current
- Recruiting, hiring, onboarding all staff.
- Customer service, working with clients daily for them to receive massage. Dealing with any complaints or issues that arise.
- All HR paperwork, ensuring everything is filed and obtained properly.
- Any and all studio operations
- Achievements:
- Took our customer satisfaction score from 53% to 82% in the first seven months.
- More than doubled the staff, resulting in a huge increase in profit.
- Created an atmosphere of fantastic attrition, with very little turnover.
Senior II Manager
The Cheesecake Factory
03.2015 - 06.2023
- Managing and overseeing around 100 employees.
- Currently operating at around 150k in sales per week.
- Able to execute all restaurant staff level positions including cook, prep, bar, bakery, serve, front desk.
- Hiring qualified employees using targeted strategies to reach candidates.
- Overseeing employee recruitment, training and onboarding processes.
- Keeping paperwork updated with internal standards and legal requirements.
- Proactive with financial aspects of my restaurant utilizing our flow-thru program.
Manager
Applebee’s
08.2007 - 03.2015
- Planned and executed strategies to increase business and drive profit growth.
- Monitored employee work to assess performance and identify knowledge gaps.
- Prepared schedules and assignments to meet short- and long- term business demands.
- Conducted disciplinary activities following company policy.
- Supervised and guided employees to reach company objectives.
- Drove around 50k in sales per week.
Education
Veterinary Technician -
Argosy University
Bloomington, MNDiploma - undefined
Little Chute High School
Little Chute, WISkills
- Data analytics
- Talent Development
- Organizational improvement
- Strategic Planning
- Staff training
- Schedule management
- Task delegation
- Team development
Timeline
General Manager
Elements Massage
06.2023 - Current
Senior II Manager
The Cheesecake Factory
03.2015 - 06.2023
Manager
Applebee’s
08.2007 - 03.2015
Diploma - undefined
Little Chute High School
Veterinary Technician -
Argosy University