Angela Helderman

Watched over the Clients as they took meds did chores and educated them At Gathering Place with fun activities.

• Furthered skills by actively taking part in employee training and taking classes to improve skills.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Escorted residents to community activities and games and encouraged participation.
• Conversed with assigned residents to determine emotional and physical state of being and reported changes to resident services director.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Documented patient information and care activities in electronic health record.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employee performance and coached and trained to improve weak areas.
• Worked with management team to implement proper division of responsibilities.
• Submitted documentation and reports to upper management.
• Supported Supervisor by preparing production reports and collating quality documentation.
• Coordinated with day shift supervisor to balance staffing as workloads changed.
• Revised work practices to improve efficiency, boost quality and meet production goals.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.