Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Angela Henderson

Training Coordinator
Asheville,NC

Summary

Passionate and motivated Training Specialist with extensive experience including years delivering comprehensive training and marketing efforts within high-profile and competitive markets. Ensure comprehensive implementation of processes and policies to maximize production and streamline core operations. Innate ability to drive high-functioning teams in fast-paced and complex situations. Effective track record of critical thinking, innovative process improvement, and efficiencies.

Overview

13
13
years of professional experience

Work History

Training Coordinator

Gruntworx
12.2012 - Current
  • Effectively design, develop, and implement comprehensive training programs for 200+ employees using Addie Model to better streamline communication
  • Address adult learning needs through blended learning approach that includes instructor-led videos created with Camtasia, hands-on, and engaged eLearning using Moodle
  • Author and edit scripts for use in series of online training videos to keep communication fluid
  • Create training programs teaching temporary employees with no prior knowledge of taxes how to use in-house data validation tools to proofread and edit tax forms
  • Successfully maintain employee accuracy rate of 95% or above per company specifications
  • Audit and inspect employees on weekly basis to drive goals and objectives until met or exceeded
  • Implement database of practice scenarios designed to prepare employees for routine tasks and complicated issues
  • Maintain accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Coordinate with department leaders to identify training needs and develop targeted solutions.
  • Develop engaging instructional materials, including presentations, handouts, and interactive activities.
  • Evaluate effectiveness of training initiatives, making adjustments as needed to optimize results.
  • Establish and maintained quality control standards.
  • Design and deliver web-based, self-directed learning materials.
  • Utilize variety of instructional design methodologies to create effective learning experiences.
  • Analyze and evaluate training effectiveness and program outcomes.
  • Collaborate with department managers to design customized training plans aligned with organizational goals.
  • Evaluate success of training programs and recommend improvements to upper management to enhance effectiveness.
  • Develop and execute strategies to improve training program performance.

Supervisor

Gruntworx
12.2011 - 12.2012
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Proofreader

Drake Software
08.2011 - 12.2011
  • Oversaw proofreading and editing of 100+ tax forms on weekly basis with keen focus on meeting standards for grammar, spelling, and syntax
  • Complied with state and federal regulations through effective execution of tax form due diligence
  • Met and exceeded filing and retention standards through solid organization of completed tax forms.
  • Improved document accuracy by meticulously proofreading and editing various types of content.
  • Checked and corrected grammatical and spelling errors in diverse documents.

Education

Bachelor's Degree - Anthropology

Appalachian State University
Boone, NC
05.2006

Graduate Certificate - Celtic Studies

University of Aberdeen
Scotland, UK
08.2008

Skills

  • Verbal and written communication
  • Coaching and Mentoring
  • Presentation
  • Training material updates
  • Training delivery
  • Course material creation
  • Materials Organization
  • Learning Management Systems

Training Video Production

Online training experience

Program Management

Training solutions development

Timeline

Training Coordinator

Gruntworx
12.2012 - Current

Supervisor

Gruntworx
12.2011 - 12.2012

Proofreader

Drake Software
08.2011 - 12.2011

Bachelor's Degree - Anthropology

Appalachian State University

Graduate Certificate - Celtic Studies

University of Aberdeen

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Angela HendersonTraining Coordinator