Angela Henderson
Moreno Valley,CA
Summary
Dynamic Front Desk Receptionist with proven expertise in customer service and time management honed at Giant RV. Excelled in creating welcoming environments and resolving customer issues efficiently, enhancing visitor satisfaction. Skilled in confidentiality handling and multi-line telephone systems, significantly, bilingual in Spanish contributing to office productivity and seamless communication. Efficient on creating Internal and Warranty work orders, input warranty manufactured codes. Story in finished tech work orders.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Giant RV
22482 Walnut St. Wildomar, CA. 92595
02.2016 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided basic technical support for front office equipment, minimizing downtime.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
Education
High School Diploma -
Arlington High
Riverside, CA06.1981
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- Verbal and written communication
- File Organization
- Call Routing
- Multi-Line Telephone Systems
- Confidentiality handling
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Giant RV
02.2016 - Current
High School Diploma -
Arlington High