Angela Henderson
St Louis,MO
Summary
At Schnucks Markets, a skilled Deli Manager leveraged expertise in inventory management and exceptional customer service to drive sales growth and enhance customer satisfaction. Demonstrated proficiency in staff training and food safety compliance, significantly reducing waste and maintaining high sanitation standards. Achieved notable improvements in operational efficiency and team performance, contributing to the store's success.
Knowledgeable [Desired Position] with solid background in managing deli operations and staff to ensure smooth daily functions. Proven track record of enhancing customer satisfaction and maintaining high standards of food safety and quality. Demonstrated expertise in inventory management and team leadership.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Deli Manager
Schnucks Markets
09.1984 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Introduced new product lines to the deli department based on consumer trends and market research, driving sales growth within the category.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
Education
High School Diploma -
St. Anthony of Padua
St. Louis Mo.05-1982
Skills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Food safety compliance
- Team direction
- Product rotation
- Staff training
- Merchandising strategies
- Sanitation standards
- Waste reduction
- Sales promotion
- Cost reductions
- Promotion execution
- Promotional planning
- Catering support
- Profit and loss
- Opening and closing procedures
- Disciplinary Write-ups
- Critical thinking
- Inventory controls
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute.
Timeline
Deli Manager
Schnucks Markets
09.1984 - Current
High School Diploma -
St. Anthony of Padua